The customer service is terrible.  Can someone answer the simplest questions?

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• During upgrade Adobe Creative Suite CS4 ME in Adobe Creative Suite CS5.5 Design Premium, I get an error saying that the serial number is not an eligible product, please try another. I used to be able to get a code for the customer service, but I can't

  During upgrade Adobe Creative Suite CS4 ME in Adobe Creative Suite CS5.5 Design Premium, I get an error saying that the serial number is not an eligible product, please try another. I used to be able to get a code for the customer service, but I can't chat. Please advise!

  MoeGhazal I have reviewed your account and it seems that you have upgraded to a volume license CS4 Design Premium for an upgrade of retail Design Premium 5.5.

  I also shows that you have made two purchases of CS5.5 Design Premium, but the second purchase was cancelled.  Make sure that you use the serial number that ends in 7886.

  If you are using the correct serial number, then it is likely, that the installer won't recognize your serial number of volume license CS4 as being valid for upgrade.  If you can contact our support team you can be traversed through an unlocking procedure to allow you to proceed with the installation.  You can contact our team of support directly in Contact with the customer.  You can try to install a web browser, you have not previously used.  It of probably a toolbar or other software applications affect your ability to access the media cat successfully.

  If you are unable to reach our support team, then please check your account information is accurate.  If you can please then update this discussion after the confirmation of this so I can ask a member of our support team contact you directly.

  I would recommend again reaching out directly if possible it will be the most effective method to resolve your current error.

• The customer service is terrible!  A person from the United States would be useful!

  I'm having problems of double-billing and have taken several steps to try to resolve.  Here's my situation:

  Last year, I tried to cancel my Creative Cloud student and teacher edition (a year) because I really only used Lightroom and Photoshop.  They wouldn't let me because he had auto-renouvelé the day before and I have to pay the $100 cancellation fee.  Very well, very well.  I put on my calendar this year and called before the renewed contract.  I called on October 6, and the renewal date was October 8.  I wanted to cancel the creative cloud account and switch to the account of photography and Lightroom cheapest.  The girl on the phone (in India of course) stated that she had changed my plan and it would be $10.81 per month.  The same day I received a credit of $1.44 I thought that must be the day remaining on my contract.  The following day, on 7 October, I was charged $ 10.81.  Well... great.  Or not.  A week later, I noticed that I was charged $32,46 ALSO on October 8.  I tried to call but gave up in frustration and thought that maybe they would itself.  I forgot it.  November and December I loaded $ 10.81 the 6 and $32.46 the 8th of each month.

  
  

  Steps, I took over the last month:
  

  • I was chatting online with someone who was less intelligent, barely spoke English, or wasn't human for more than 30 minutes without success.  They said they were climbing my case.
  • I made two phone calls, both of which lasted more than an hour and took place with someone in India.  Both were exercises in frustration, but at the end of it, I was assured that my double amount charged and mistakes in my account would be corrected.  I repeated it to the last representative, I talked to three times to confirm that we have had the same understanding.  They credited $32.46 x 2 within 48 hours and they would make sure no charges more doesn't crossed for the incorrect amount.  Instead, I was charged twice for December.
  • Today, (almost two weeks later?)  I get an email that said that my problem is solved and they have me $10.81 credited twice.  My case is closed and there is an e-mail address that does not allow for answers.

  Are you freaking kidding me?  I'm ready to pull my hair never love.  I need to talk to someone and get this resolved properly soon or I'll just call my Bank and denies all the charges.  I'm usually a lot of patience, but who has time to deal with their customer service.  Maybe that's what they count?  Well, that's just crap.

  Considering how many cool Adobe for their services and the terrible customer service they provide, I regret the consciousness that would not allow me to do what my friends did and just use a boot leg copy.  Now I understand them better.  There is no excuse for the terrible customer service options, or the inability to speak with someone in the same country when you have a billing issue.

  After reading some other posts here I hope it will be effective to get a contact that will be really useful in the resolution of my case.  If not, complain to the Bank will be the way to go or possibly class action research.

  My apologies, I have repaid that too.

  Thank you

  Stéphane

• Apps CC will not update. Error U44M1I11. Said to contact the Customer Service, that I can't find or reach.

  I tried to update the CC apps for a few weeks. None of them will be fully download and update. They all give this error message:

  

  Summer trying to contact the Customer Service, but that seems an impossible task and useless on the site Web of Adobe! Any ideas on why this keeps happening and what I can do about it? They don't have not been updated in months because the position was vacant for a long time.

  Tanks.

  CC Updater - U44M1I11 another Instance is running

• Can someone answer the question please.

  I see a list of goods that have an exclamation mark against them.

  How can I determine where these assets are, and how correct to remove the question mark (see the screenshot below)

  Thanks for any help.

  Ron West

  

  If you hover over the name of file/asset in the active panel, you will see the original location of the real asset when it was inserted in the Project Muse. The question mark means the project .muse has been moved to another machine or the original location does not have components on disk files anymore.

  Eitherways, for you reconnect, you will need to find/grouping active missing relevant and link by clicking with the right button on the missing assets in the active panel and choosing "connect...". «or «Create a link to all Instances of 'Filename'...» ».

  See you soon,.

  Vikas

• I need a phone number for the customer service so I can ask a question

  I'm having a problem activating Flight Simulator. On a computer, it crashed was put on laptop until could get one, got today and when I try to activate

  tell me used too many times. Need a phone number to talk to a human being. Thank you

  Hi Gail,

  What version of Windows operating system do you use?

  There is no phone Support available for Microsoft Flight Simulator. I suggest you refer to the article for information about how to contact Technical Support for Microsoft Flight Simulator.
  http://www.Microsoft.com/products/games/FSInsider/tips/pages/ContactingTechnicalSupport.aspx

  Hope this information helps. If you need additional help or information on Windows, I'll be happy to help you. We, at tender Microsoft to excellence.

• Can someone answer my question about the Vista please?

  My laptop has been pre-loaded with Windows Vista Home Basic 32 bit edition. One day I turned on my computer and commissioning repair came and said that my computer cannot start. I decided to turn off my computer and restart. Same thing happened. So Home Entertainment computer laptop my father HP, I engraved a Live CD of Ubuntu Linux 10.04 and did a new install of Ubuntu Linux. It was installed successfully. I use it right now. But there are on the sides of its use. So I was wondering if it was possible to reinstall "Windows Vista Home Basic 32 bit"? I am grateful to anyone who responds.

  -KINGMJD1

  I have Windows 7 Enterprise. If this issue is resolved.

• Can someone answer these questions from RMAN 2 exam?

  I think that the answer key is wrong, but I wanted to be sure. Can you give the correct answer to question 2?

  

  Agreed

  (1) b + c

  (2) c

• Can someone help me with questions about the first on Mac?

  I have the trial version on my mac and several questions, I want to solve before you buy.  When I open the software first, he asked if I wanted to download additional content and I; However, the theme of the film is moment that shows a preview is the one that was originally there.  The others are empty, although I can apply to my project.  On the theme of the birthday party, it also shows in my project window into the birthday party some items that I don't see in the film, and a red sign pops up saying "media offline".  After, playback is very jerky and seems to stop at times.  The finished film will run more smoothly and have all the items?    Another problem is that I can only find 12 soundtracks that are in the media with my clips window.  Is that all you have to choose for your projects?

  Another annoyance, that's when I clicked on the "Inspiration Browser" help advice at the bottom, he said I had to download Adobe Reader and I did. However, it continues to display the message and won't let me watch some of the tutorials, although a few works.  (Adobe is installed and I rebooted the computer).

  I want to buy Photoshop Elements and first package but would like to know when I go to the paid version, my problems will be solved.  The project I'm working on that will have the "banner of trial" deleted?  Should I uninstall the trial version and reinstall the paid software?   Also, I would like to know if it is worthwhile to get as edition for extra storage and features.

  I appreciate any help as when I called Adobe they would not answer questions from users of the trial version and directed me to this forum.  (Not a good way to sell their software).

  If the OP is referring to SmartSound QuickTracks, this ARTICLE might be useful. It covers the range of SmartSound Software and music, so there is more information, we're going to need just to QuickTracks. Personally, I use a lot of SmartSound Software and their music. Hardly a project is complete without a material SmartSound in there somewhere.

  Good luck

  Hunt

• Hi, I'm out of range signal. I'm no computer expert. Can someone answer step by step approach to solve this problem.

  I have a problem with my computer system. When I run the normal mode, winows xp screen opens computer start loading, the screen goes black then message comes out of range signal. How do I solve this problem

  Did you change something, like new monitor or something. Refresh rate has maybe been set too high.

  You will need to start safe mode by pressing F8 in the boot of the computer. You then need to check/adjust the refresh rate by right click on the desktop background, and then click Properties-> settings-> Advanced-> monitor - > "Check - Hide modes that this monitor cannot display", then select the screen refresh rate in the left/available ones. Then click on apply and then your computer may restart.

  BTW - so far has caused this problem? TaurArian [MVP] 2005-2010 - Update Services

• Why microsoft cannot fix their Web site so that people can find answers to their question instead of had instructed to responses on windows 7?

  I think my question speaks for itself.  I don't need answers on windows 7 so quit trying to sell all his chances.  I am looking for information on computer remotely with windows xp and all I get are answers to problems with windows 7.  I want to access a remote computer that has Linux on it. Everyone you have all the answers?

  Hello

  Because your computer is the computer that will control another computer, your computer is the client and the other computer is the host.

  The customer must already be on your computer.

  Otherwise, this might help, http://www.microsoft.com/windowsxp/using/mobility/getstarted/remoteclient.mspx

  I don't know if your version of Linux can accept remote Win XP RTD.

  To configure the side LInux check (if possible) in the support forum for your version of Linux.

  This program of remote control using by many is usually purpose-built UltraVNC.

  It has versions for Windows and Linux, and both versions can communicate.

  http://www.UVNC.com/index.html

• Can someone look at my questions?

  I see where people have seen my questions, but no one made a comment or respond. I don't want to be rude, but I don't know how to get the members of the community to help. I imagine that if you click on my user name, you will see my last 2 posts. Post #2, in the loss of my utility account is more critical. I can't wait to leave and go to the Mac Forum or places like that. Thank you in advance. _ Linda

  Specific what question? Try in response to your question to bring it back to the top.

  Æ there are many questions in this forum and it is difficult to find what question you are talking

• SQL: can someone please explain this question?

  Select to_char (-4567, ' 9999 mI') a1, to_char (-4567, '99999pr') n2, to_char (4567, '00099999') double a3

  Select to_char (4567, '9.999EEEE') a1, to_char (4567, '9999V9999') double n2

  --

  Thank you

  You need to consider the Format of number patterns

  http://docs.Oracle.com/database/121/SQLRF/sql_elements004.htm#SQLRF00211

• Customer service terrible to try to unblock the account via Live Chat

  Several months ago, my account has been hijacked by someone in Taiwan. Skype credit has been purchased and the pirate air started making phone calls. Fortunately, I took this activity from the outset, with recipes by e-mail and has managed to avoid further abuse with a change of password quickly. I followed its use for a while, it's been a few months now and all seems well again. However, it seems that my account is suspended. Not much, given a reasonable answer I reported the diversion of Service account customer, and it seems easy to fix via Live Chat. Boy I was wrong.

  I spent twenty minutes the cat in the round with a customer service representative, who insisted that I provide responses to the seven questions, the right answers, one of which is simply not possible for me to answer.

  Seventh question request I appoint FIVE people who are on my list of contacts. My problem is that my contact list is only three people deep. I'll be honest, I mostly don't use Skype to Facebook Chat integration, any other conatcts are always added to the length of my conversation with them. I literally can't answer this question correctly. Customer service telling me that without this response that they cannot help me is not useful at all, they react so robotic when I ask how to work around the problem that my contact list contains three names, claiming again to answer questions accurately will result in a permanent suspension of my account. Is not helpful in the slightest.

  In addition, they also want the month and year on my initial sign of Skype services? I have no idea. I use Skype for years, since it is in BETA, if my memory is good. I tried to search my profile, but I find this information? I mean who remembers the exact date they joined Gmail? Or Facebook? Sign up for web services all the time and I certainly never write down details about the dates for future safety violations.

  It is very obvious that my account has been hacked, my position jumped from the United Kingdom to Taiwan with a sudden flurry of activity before a change of password that brought to a halt and a return to the usual use of the service. Isn't there a more sympathetic way customer to deal with this problem asking me to remember the details of years ago?

  Thanks to the hump, I thought I should post an update on this situation, because of the fact that I finally found a fix.

  I recently signed up for Office 365. One of the advantages of this service is free Skype minutes each month. Another is access to a higher level of customer support from Microsoft themselves, which allows you to bypass the REPS of Skype once I mentioned my questions to a representative of Microsoft, they have solved my problems, literally within sixty seconds, without the need for a ridiculous of identity verification amount, once I reminded them how much to invest in their services on a monthly basis. They really could have more useful to maintain my subscription. So finally after more than 18 months, I once more full access to my Skype account.

  In short, Skype customer service is terrible and the script function, while Microsoft is inhabited by beings real humans who you can have a conversation with, reason with. If possible, seek out them, especially if you are a customer who pays for anything (Xbox Live, Office 365, etc...).

• Nightmare of Customer Service - the billing department - someone please help?

  I've been a customer of creative cloud for years. I recently acquired a new credit card and cancelled the card that was used for my automatic monthly payments to Adobe. I logged into my Adobe account and updated my payment information. When my date of payment, the payment does not pass. I said, 'maybe I made a mistake and typed a wrong number", so I logged in to my Adobe account and updated the information of payment again. This did not help. My horrible experience with customer service began this day - April 20, 2015. The nightmare continued for more than a month and I spent COUNTLESS hours on the phone and chat with customer support. I contacted my Bank, USAA, double - twice they told them me the only reason why to come through Adobe charges denied is that the address that adobe has for me the file (my old address) does not match the address associated with my new credit card (my new address). I have to update address with my new payment information, but apparently do not have access to update the address what adobe has for my account.

  I was told that my address has been updated countless times, but the automatic payments continue to be denied to my Bank and my Bank reports the same problem - the address sent by Adobe at the request of the accusation is incorrect and does not correspond to my current address.

  When Adobe Support sends the generated mails automatically titled "Adobe case Update" and providing a link to a "Customer Support Portal", my OLD ADDRESS is obviously at the top with my name. My OLD ADDRESS, even though I was assured and reassured many times my address has been updated in the system. The only thing I can think is that address only is not updated on all platforms, especially in the Department of billing and payments.

  I'm just trying to pay my monthly bill of the Adobe Creative Cloud. How can something as simple as to update my address on my account have taken more than 8 hours of my time over the last 5 weeks?

  Someone please help!

  
  

  Thank you, Maggie
  

  Hi Maggie-

  I sent you a private message. Please check up on this post, if you read email (link: Customer Service nightmare - Department billing - someone please help?), by clicking on the icon of your photo at the top of the screen and check your Inbox.

  Kind regards

  Guinot