The desktop printer icon is no longer shows printer or scanner-controls specific to the
I have a DeskJet 3050 a J611g all-in-one. I use Windows 7 64-bit.
Normally, when I doule - click the icon for the printer to my desktop, I get a window that shows the image of the printer and the HP logo at the top with several printer options and specific scanner click on below, for example, to start an analysis.
A few weeks ago, at the top of this window, I received a message, without doubt, windows, that said that there was an update (or development?) for the printing software, and I want to install it. I clicked on OK, something got quickly downloaded and installed, and this beautiful useful window transformed into a window printer Win7 pretty generic. The printer and scanner-specific options or hp disappeared. I always get the picture of the printer and the hp logo, etc., but in the lower part of this window all I see the following options:
HP printer Assistant / see what's printing / Set Preferences / customize your printer.
In addition, by clicking or double-clicking on "HP printer Assistant" does nothing. I can no longer start a scan in this window, for example.
The desktop printer icon is a shortcut to a program ('C:\Program HP HP Deskjet 3050 a J611 series\Bin\HP Deskjet 3050 a J611 series.exe') which seems to do nothing useful.
I tried to remove and reinstall the printer software, nothing helps.
I have downloaded and run the HP print and Scan, ver 3.0 doctor. He detected no downside. Finished, I tried to click on this icon to the desktop printer, and, hooray, I got the correct window with specific options that had disappeared. Great, I thought. I was even able to start a scan of this window. But I could do it only once. Subsequent calls to this program took back me to the generic window. And re - run the doctor no longer curative effect, that it was the first time.
Everyone knows about this problem? I don't do anything fancy, and I'm quite technical and detailed. I do not know how to begin to understand what happened after I agreed that puts the printer software.
I answer my own message to indicate that the problem has been resolved, at least for me. I found other threads that describe the problem I have, and one of them said there was a new version of the software that solves this problem. I found it, downloaded and installed, and indeed, the issue is resolved. I'm surprised HP Update did not find the new version, but SpongeBob... Thanks HP for having published the new version of the software.
Tags: HP Printers
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