The ERRORS: 1) connect you to any CC app update) 2 apps on my PC (Windows), then 3) these issues help chat and by phone (due to language problems on the side of Adobe of the line...)

I installed CC Office om my laptop some time ago. All of the CC Apps and updates work perfectly on this laptop.

For about half a year, the apps also worked well on my PC (Windows 7 Pro Service Pack 1).

I recently upgraded to Photoshop, Illustrator, Acrobat Pro for CC (2015). Since then, whenever I try to open the software on the PC, I get the same errors

print scree 02.pngprint scree 03.png

Above errors translated:

"Unable to connect this PC / device.

This Adobe ID is already in use on two or more other devices. »

This is not true, because I only installed and activated the CC on my laptop (1) and my PC (2).

Whenever I try to "disconnect on the other computers and devices", I get another error that States:

"Please connect to the Internet and try again, your computer is offline for the computer clock is out of adjustment," he said.

which causes a connection error. Internet connection is required.

Connect to the Internet, set the time / date setting and try again.

Please contact Adobe Support if you continue to get this error"

Despite the fact that this error doesn't make really sense (I'm online and only connected on 2 devices), I did as suggested and contacted by chat and phone customer service.

Both by myself and with the support of Adobe's cat, I tried:

1 disconnect and reconnect to the application of CC Office.

2 close Adobe all associates of processes in the Task Manager > run %LocalAppData% > Adobe > OOBE > delete the opm.db file > sign up again on the desktop CC application.

3 stop the Windows Firewall and McAfee VirusScan

4 remote support / access

All of these have been unsuccessful.

Then, using the language Dutch on my PC as being the problem, by Chat and phone customer service is not able to help me any further.

So, unfortunately, after many hours of conversations told me that - because my CC apps are defined in Dutch-, no one is able to help me.

I reallyreally hope someone can help me solve these problems CC in this way, because I was not able to produce anything on my PC for over a week now!

Best wishes

Marleen < deleted by the moderator >

Please see: 'please connect to the Internet to continue' error guard popping up.

Setup error to connect to the Internet, your computer appears to be offline

Log, activation, or connection errors. CS5.5 and later, Acrobat DC

I hope this helps.

Concerning

Megha Rawat

Tags: Adobe

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