The EVER worse customer support

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• The pages "contact customer support" turn in circles

  Hello

  My company is about to buy FrameMaker 12, and I would just get a comparison of plans and their price, as what is shown on this page for Acrobat: Plans and prices | Adobe Acrobat DC. I would like to see the same Info for FrameMaker 12, but I can't.

  I started on the page contact customer support, who first asked me to choose a product (FrameMaker). It loaded a page where I select the issue I want to discuss. I clicked on "decide what to buy." Who loads the page 'Upgrade Guide', which describes the features available in the past several versions of FrameMaker (including version 12), but does not list any prices.

  So I went back to previous page click on blue "Still need help?" button at the bottom of the page, and she did not on the first page (Customer Contact)! I went around once again, found myself at the beginning, and I realized that it would take just me and around in circles.

  There is also a page that describes what kind of support is available for the Support of basic and Premium. This page shows that I can use the chat feature, but I was not able to access the talk page. There is no link to discuss on pages around the 'circle '. The only thing that has been suggested is that I asked about this on the forums. So here I am. I'm sorry, is not a technical question, but I don't know where to look next. Could someone please direct either me: (1) a page that compares the cost per license for the purchase of FrameMaker 12 against a monthly subscription, or (2) how I can access the chat for the customer support function for I can ask here?

  Thank you

  Joyce Wermont

  First of all, note that this is a user forum and no official Adobe

  the customer service. Someone else will have to help you with questions

  about the Adobe customer service for access to the.

  Two basic for FrameMaker 12 purchase options are:

  Perpetual license:

  Full version $ 999

  $399 from the previous version update

  (Upgrades are usually released every 18 months - so ~ $ 266 / year maximum)

  If you buy each upgrade)

  Subscriptions:

  $ 29.99/month or ~ $360 / year

  (Although billed monthly, contracts are annual.)

  In my view, there is also a model of volume license, but I'm

  not familiar with it. Someone else will have to speak to prices and

  differences.

  The version of FrameMaker perpetual license allows you to install both a

  desktop and laptop computer. You just are not allowed to use both

  once. I guess the same is true for the version of the subscription.

  Personally, I will never go with a subscription model. No matter how

  for a long time, you subscribe, once you stop paying, the software stops working.

  and it won't matter how many hundreds or thousands you spent to use

  previously. Your files will probably not usable by other programs, so

  they will become unnecessary.

  Perpetual license for FM version will work as long as you have a

  computer and operating system that can make it work. If additional, your

  company never stops using FM, a perpetual license is an asset which can

  increase the price of sale of the company or may be sold separately. A

  subscription, on the other hand, is a responsibility that could reduce the price.

  If you buy upgrades for the perpetual license, you are allowed to keep

  older versions installed on the same computer. If you have added

  advantage of being able to work with customers who have older versions

  FrameMaker and need their files to be completely compatible without

  through additional steps to do so. I don't know if it's the same for

  the version of the subscription.

  For me, there's really only one reason to consider a subscription model

  and that of if the company cannot afford to buy FrameMaker or optional

  future updates pure and simple.

  In addition, Adobe really prefers to sell the subscription license

  because it makes them a lot more money. I noticed that it's him

  FrameMaker product home page immediately purchasing options

  for subscriptions, but who can take the perpetual license options

  almost a minute is displayed on the screen!

• Installer wrongly claims that it is software counterfeit. I paid for it. How can I contact customer support to fix this?

  EXECUTIVE SUMMARY

  Installer says it is counterfeit software, but is not - how can I get customer support for this problem?

  DETAILS

  On installation of creative suite master collection cs6, the installer says "the product you want to install is not a real software from adobe and seems to be counterfeit. Please report a piracy or contact customer support for assistance. Needless to say that the product is genuine and legitimate. I teach at a University, and I bought a perpetual license for it in 2013. I installed it on my laptop then. I now have a new laptop and installed it on the new. I did not disable the old one because I need to keep at least one that works. Help Adobe says 'one license for Adobe software allows you to install an application on two computers,' which is what I do. The serial number has been validated as correct. The link 'contact customer support for assistance' sending me on this forum, rather than to a real customer support representative. Detection of piracy hits a false positive that annoys a real customer. How can I contact someone who can verify the legitimacy of my account and solve this problem? Thank you.

  Thank you. The pointer finally got someone in a live chat. They suggested that perhaps my install files were corrupt. They were not able to provide the correct hash values (which would have allowed me to check if my files were corrupt or not without having to re - download them) so my only recourse is to download some 10 GB of Adobe and see if that fixes it. I do as we speak, and meanwhile I'll go to bed.

• Why are told to contact the customer support for a purchase within ibooks

  I'm buying an ibook and it has a message to contact customer support.

  No one on these boards know for some. Click here and ask for help from the staff of the iTunes Store.

  (136637)

• I'm really angry at the attitude of Motorola customer support

  I'm really angry at the attitude of Motorola customer support

  I'm sorry to hear that. It is a community of support-to-peer. If you need help, by a representative of Motorola, you can visit http://www.motorola.com/support

  Mark

  Support Forums Manager

• Zune and Windows 8 "error reading the Zune software cannot access important data on your Zune." Try to disconnect and reconnect it. If the problem persists, contact customer support. "

  I have a Zune and Windows drive * on my desk. Everything worked fine until today while I got the following messages. In Zune: "Error reading the Zune software cannot access important data on your Zune. Try to disconnect and reconnect it. If the problem persists, contact customer support. "" Then on the computer: "USB device not recognized." "

  I have a Zune and Windows drive * on my desk. Everything worked fine until today while I got the following messages. In Zune: "Error reading the Zune software cannot access important data on your Zune. Try to disconnect and reconnect it. If the problem persists, contact customer support. "" Then on the computer: "USB device not recognized." "

  Message error "the Zune software cannot access important data on your Zune.

• I can not download the trial version after effects CC show me a message in the page: we are experiencing some problems, please try again later. If the problem persists, contact customer support.

  I can not download the trial version after effects CC show me a message in the page: we are experiencing some problems, please try again later. If the problem persists, contact customer support.

  [Ask in the correct forum allows... Left non-technical Forum Lounge for forum specific program... MOD]

  Maybe it's a false error that hides the real problem... a 32-bit computer

  You MUST have a 64-bit computer and operating system... What is your computer?

  -http://windows.microsoft.com/en-AU/windows7/find-out-32-or-64-bit

  -Programs are supposed TO not view or download if they are not installed on your computer

  -http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html

  MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html

• Error that we are experiencing some problems, please try again later. If the problem persists, contact customer support.

  

  We are experiencing some problems, please try again later. If the problem persists, contact customer support.

  the man not this new, I remember once I order my phone and plan of Republic Wireless a few years back.

  Had the phone for a month and no one could help me and never had the phone works...

  Now this new... paid... and can not even download or get help... what a drag...

  what I know is... on the 13th day. I'll cancel this...

  uninstall all cc including the application of cc office.

  clean your computer of files cc by http://www.adobe.com/support/contact/cscleanertool.html

  Restart your computer (do not skip this)

  Reinstall the cc desktop application, https://creative.adobe.com/products/creative-cloud

  Use the desktop application to install your programs and the cc events

• Hi, I have a problem with the download trial version of adobe after effect cc. When I want to download instad of download there are massage: we are experiencing some problems, please try again later. If the problem persists, contact customer support

  Hi, I have a problem with the download trial version of adobe after effects cc. When I want to download instad of download there are massage: we are experiencing some problems, please try again later. If the problem persists, contact customer support. What seems to be a problem? Thank you

  Please try after effects configuration required for Mac OS and Windows

  Concerning

• I downloaded and installed LR and PS (the two CC) several months ago (deskto Win10Pro and they worked very well.)  Now I get a message 'download error.  Please contact Customer Support. "What I have to redo the whole installation (LR, PS and CC)?

  I downloaded and installed PS and LR (the two CC) several months ago (Office Win10Pro), and they work very well.  Now I get a message 'download error. Please contact Customer Support. »

  After pressing the keys [almost] randomly for a few minutes, everything started working again.  It seems now not to be broken, so I won't try to fix it.  Case dismissed.

• I'm trying to update Adobe encoder CC (2015). Whenever I try to update the application, I get this message: update failed. There was an error of installation of this update. Try again later or contact customer support (U44M1p34). I have no idea what to do

  Whenever I try to update the application, I get this message: update failed. There was an error of installation of this update. Try again later or contact customer support (U44M1p34). I don't know what to do to solve this problem and update of my application.

  Cannot install updates of Creative Cloud

• I want to download Adobe after effects CC, however, a message appears on the screen: at the moment, he had problems. Please try again later. If the problem persists, contact customer support. What should I do?

  I want to download Adobe after effects CC, however, a message appears on the screen: at the moment, he had problems. Please try again later. If the problem persists, contact customer support. What should I do?

  You MUST have a 64-bit computer and operating system... What is your computer?

  -Programs are supposed TO not view or download if they are not installed on your computer

  MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html

• Help, please! Adobe has taken money from my card, cancelled my subscription and tell me there is no trace of it. It's the flight! How can I solve this? The customer support has done nothing.

  Recently, I was in contact with customers via online portals for updating my billing payment method. What is happening now is that Adobe took the money ($449.99) of my new card, cancelled my subscription and denies that there is no record of this transaction. I contacted customer support several times and asked me to wait a few days to review it and never come back to me. It is not good enough, as far as I'm concerned, it's flight and I need a higher level of support to solve this hurt.

  Please help, I don't know what to do a. I want to be able to reuse the adobe products.

  Can you please provide the following details by private messaging?

  1 last 4 digits of credit card number

  2. expiry date

  3. type of card (Visa/Amex)

  4. name of the holder of the card

  5. amount & date responsible

  I can get studied.

  Concerning

  Stéphane

• Cannot install After Effect free trial, the page shows "that we are now some questions, please try again later." If the problem persists, contact customer support. "for several days.

  Cannot install After Effect free trial, the page shows "that we are now some questions, please try again later." If the problem persists, contact customer support. "for several days.

  Is this problem will soon be resolved? Thank you!

  You MUST have a 64-bit computer and operating system... What is your computer?

  -Programs are supposed TO not view or download if they are not installed on your computer

  MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html

• After downloading the trial version free effect page works. It shows "that we are now some questions, please try again later." If the problem persists, contact customer support. "for a few days. This problem will be solved soon?

  After downloading the trial version free effect page works. It shows "that we are now some questions, please try again later." If the problem persists, contact customer support. "for a few days. This problem will be solved soon?

  Hello

  I tried the method via install CreativeCloudInstaller, it shows no AE in the application list.

  It seems that I do not meet the minimum requirement for the installation of AE, my computer is 32-bit instead of 64-bit.

  It would be more useful if they show the more accurate message in installer CC and the free trial link page in the Adobe Web site.

  Thanks a lot for all media!