the habit of 8600 911g copy or new color scanning machine last firmware and software

I recently purchasded this machine and have discovered that copying or scanning in color does not work when scanning the computer or the printer

There is no Windows 7 64-bit operating system error message

check all the settings on the computer and the computer a Doucet times aqll say scan and copy and print in color.

Document or photo printing jobs computer ok

Test prints work

as do all the fuinctions printer.

Latest firmware and software

Have you tried

Pull the power cord reset - nothing

Printer factory reset - nothing

Doctor of Pinter and scan shows alll good nothing wrong but test product scan the image in very pale tones for example yellow turns into very pale olive everything is in shades of gray and black.

copy of the printer itself by using the image of the button color in very pale tones product for example yellow turns very pale olive, everything is gray and black tones.  Black print is perfect

Copy of the printer using the black key product image in the same shades of gray for example yellow becomes white everything is very pale shades of gray and black, including black print

It seems to me that there must be a hardware problem between the scanner and the motherboard.

MY HUMBLE OPINION.

I reinstalled

Clues please

Hey Dozrtravlin,

Looks like there is a hardware problem as you mentioned in the post.  However, there is a step that I recommend to try.  This step is to perform a factory reset the printer to ensure that it is not a problem in the internal software of the printer.  I have these steps and they will send you a private message.  Before performing these steps please read thread of Bob_Headrick on printer resets found here.

I would like to know how this happens,

Jason

Tags: HP Printers

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