The HP Pavilion 17 Notebook PC: Output mode no 'sleep'

So, I'm having a problem that seems to have just started today, out of nowhere, where my laptop seems to not want to exit the mode 'sleep'.

So here's how the question is: If the laptop is forgotten, you know, idle for a while, the screen goes black. I'm used, that's just what I think, is sleep mode, never really learned the term appropriate for that, I just call it sleep. Can be standby. But anyway, it's the normal thing when the screen goes black after a short period of inactivity. Normally simply move the mouse or something will do the screen to come back and it's good.

But, just today, I'm having a problem where the screen is not. There's just black, and I've had it happen twice up to now (back to back); Once when I closed the laptop and once where I was left alone for a while. In both cases, when I got home to try and 'wake up', the power button light on it stops flashing and becomes solid (normal that when you wake up the computer), but the screen remains black.

Now both times I was able to get the display normal return but a hard, just reboot by pressing the power button. But of course, as it happened a second time, who offered no permanent change. And I checked "hybrid sleep" or something else, and it is turned off. So I don't know what's going on, or why he began so suddenly.

Hello @Meganerd20,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to draw your attention to the HP Forums Guide first time here? Learn how to publish and more.

I understand that you have a problem with the Sleep Mode and tried to help you!  I see that the problem started recently, and you don't know why.

For starters, can you provide me with the product number of the laptop?  Here is a link that you can use that will help you find your model and product number:
HP - products customer support

It is possible that an update of the driver may have caused the problem.  You remember recently updated?  Have you tried to perform a System Restore, to define the notebook to its previous working state?  If you're still having problems, try to review the following document and let me know how it goes: computers HP - sleep and hibernation problems (Windows, 10, 8)

Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution', this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

Have a great day!

Tags: Notebooks

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