The ICM problem

I have the script that I tested with the Agent status: not ready-> journal of Trace here.

> DialedNumber (7000) using CallType (TransRoute - 5001)

Marketing #1

Default\ICMTR {all customers} (version 2)

Number #2

Found CM_1.7000

Select #3

The translation of VRU #5 road

Select min of:

* IPIVR. Q.SVC = 1

Queue #6

CM_1.Cisco_Voice.presales.SG, LAA = none

> Call transfer to VRU

> Call Queuing to all groups

Run the external Script #7

> ----------

Road of translation: IPCC_TransRte

The translation target: DNIS: 7001, trunk group: IPIVR_NTG2

Tag translation: 7001 (CM_1)

Route: IPIVR. Q.SVC

Peripheral targets: DNIS: 7500, trunk group: IPIVR_NTG2

Label: 7500 (IPIVR)

----------------------------------------

When I tested with the Agent status: Ready-> here trace log->

> DialedNumber (7000) using CallType (TransRoute - 5001)

Marketing #1

Default\ICMTR {all customers} (version 2)

Number #2

Found CM_1.7000

Select #3

More long available Agent

* CM_1.Cisco_Voice.PreSales.SG = 665

Skill group #4

SkillGroup: CM_1.Cisco_Voice.PreSales.SG

> Tried to send the call to CM_1.Test_Agent (ID, 5003) agent on device CM1 (ID 5001) to the target 5002 device which had no label customer routing CM_1 (ID, 5001).

> ----------

------------------------

With ready agent calls Flow is broken. The context is the problem? How to find the device target 5002, I want to say is no use problem?

You have labels for all routing clients? You must set up a label for each client of routing for each callmanager extension that will be used by an officer.

Kind regards

Juan Luis

Tags: Cisco Support

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