The information about the registered printer are not compatible with this version of Photoshop

Hello

I hope someone can help us. I'm a COMPUTER technician in a school, we have about 500 machines to Windows 7 64 bit with around 600/700 users - 200 machines have the CS5.5 Master Collection on which is installed. We have an intermittent problem with printing from Photoshop (32-bit and 64-bit versions). Our printers are for the most part, the (modern) HP LaserJet printers, but we have an inkjet Epson B-510DN and some copiers Xerox too. The drivers are all installed on a central print server running Server 2008 R2 and shared via the client computers group policy.

In the rooms where Photoshop is installed, intermittently when a student goes to print, we will receive the following error message:

Saved printer information are not compatible with this version of Photoshop, or the saved printer is no longer available. You will need to check your printer settings before you print.

Photoshop will be gray and then the button "Print" and will not let the user print again. The strange thing is that we can still print from other software such as Microsoft Word or Microsoft software or even non - same Illustrator will print. It just seems to be Photoshop it's has all the problems.

This occurs when you print to a printer on the site, 90% of whom are HP. As a general rule we set up all of our HP printers with HP PCL6 universal print driver because it facilitates the management of the various models of printers, and we did not limit ourselves atall yet. We are aware that the Adobe software is "preferential" for Postscript drivers, but aren't our printers, HP PCL is their mother tongue. We tried to change a printer for the Postscript UPD driver to test but he brought no improvement. We also saw the issue in depth altogether with our Epson B-510DN, which is configured with the newer model specific driver Epson as uses our photography service. As we see with different printers, I don't think the printer drivers are to blame - unless someone want to prove me wrong.

Like I said the problem is intermittent, and we are having trouble tracing it down for a user, computer, or a software problem, as it is so intermittent. Has anyone another considering cela and managed to overcome? Given that it only happens in Photoshop is this a bug that Adobe have recognosed and fixed the CS6? The only solution we found that he must go in printer, change the default printer from one to the other and vice versa - cela seems to shut up Photoshop.

Thank you, Dave.

Here's the answer that I received from Adobe, and it worked.

'Ok. Try to open 'print', while holding the space bar; He ignores all the saved values. "Also, make sure that the correct printer that he set as default.

Tags: Photoshop

Similar Questions

  • Information about the registered printer are not compatible with Photoshop elements 11

    Hello - having used successfully PSE11 to print pictures on my printer Epson Artisan 810, printer died and was replaced with a printer Epson Artisan 837.  The new printer works on ALL my other applications EXCEPT I get the following error message after hitting "print" on Photoshop elements 11.

    Message:

    Saved printer information are not compatible with this version of Photoshop Elements, or the saved printer is no longer available.  You will need to check your printer settings before you print.

    PhotoShop 837 Printer Problems.jpg

    You can see on the screenshot attached as the Epson Artisan 837 is a validly installed printer.  All advanced settings were available for selection/editing, and all the printer drivers are up-to-date.  In addition, uninstalled and reinstalled the printer without the resolution of the problem.

    Can someone tell me please in the right direction to solve this problem?
    Thank you, Debbie

    Running:

    Windows XP sp3 (updated)

    Go into the control-> devices and printers-> and rename your printer or remove it and reinstall the drivers and rename the name of the printer. Looks like the Epson series drivers could come into conflict here that would be common for Epson series of printers in this category.

  • Could not complete your request because the file is not compatible with this version of Photoshop.

    Hi - I tried for a few days in order to reopen all file ive created with photoshop cs5 but ketting the same message "Could not complete your request because the file is not compatible with this version of Photoshop."

    the file is a psd file (just the regular photoshop save as an option) and the file in photoshop consisted of a quicktime movie file - which stood on a layer... (which I could rub through in the animation timeline) and a new layer video in which the individual frames, I drew some images with the brush.

    I can play the video with two video layers in ps cs5, but when I record and try to open I get the message "Could not complete your request because the file is not compatible with this version of Photoshop."

    I have no antivirus or norton... programs etc on my computer

    and ive tried to do this on a mac and a pc and get the same result.

    its crazy because im saving the file with the same im version tries to open it with.

    any help meet me would save a looming deadline.

    Thank you

    I noticed that the psd file is only about 10 MB, but the movie quitime file (as a stand-alone file - (before that I made in photoshop is 650 MB)) - is this a problem?

    Have you installed all the updates to Photoshop CS5? (the current version is 12.0.3)

  • Software installed but when I wanted to run it know my version of obsolete components DLLS are not compatible with this version of windows

    Software installed but when I wanted to run it know my version of obsolete components DLLS are not compatible with this version of windows

    I installed programs:

    Software individual professor teaches Super Set

    http://www.Microsoft.com/Windows/compatibility/Windows-Vista/default.aspx

    Windows Vista Compatibility Center

    First thing to do is to check its Vista compatibility at the link above, and if not to see what patches/solutions are available from its manufacturer...

    http://www.howtogeek.com/HOWTO/Windows-Vista/using-Windows-Vista-compatibility-mode/

    If this is not Vista compatible, read the info on the link above.
    It works for some programs, but not all.

    This applies to software programs, NOT hardware drivers.

    If it's Vista compatible > uninstall it > Re-download/save to your desktop > right click on setup.exe O run as admin.

    See you soon.

    Mick Murphy - Microsoft partner

  • When I try and load this brush pack I bought, he says "because this file is not compatible with this version of Photoshop.

    Ive restarted photoshop several times and it still does not work im on photoshop cs5 and I did have this problem for a while but again it's an abr file.

    If this problem persists, check that this brush pack is compatible with photoshop cs5-also, it would help a lot to know these things: If your photoshop work on an apple operating system or the windows operating system over which version of the operating system. Other things that could harm this pack brush work are its installed incorrectly or in the wrong place can also reset preferences cs5 help. Finally if what you initially posted is true and or exact-"-when I try and load this brush pack I bought" he says "because this file is not compatible with this version of Photoshop" then this is exactly like a Pack of Brush that will not WORK with CS5.

  • Could not complete your request because your file is not compatible with this version of photoshop

    Really need help on this one...

    I worked on this psd for WEEKS and now this happens... is it possible its opening? Even if I could open as a jpg file, then turn this jpg on a psd (modifiable) work?

    Thank you very much!

    It seems that the file has been damaged. PS is very strict and tiny glitch, says in the header of the Image it will lift off the coast.

    I would look to open the image in another program - who can read from the PSD. I use ThumbsPlus (shareware), but believe that the free IrfanView can do this too (more probably a dozen other programs, like the PSD is now an industry standard). For problem files, I just opened, and immediately a Save_As, choosing the PSD format. I love not to never overwrite original file - in case something goes very wrong. Usually that open and Save_As will fix things. Many other programs is less sensitive to little things like an incorrect header and then write a correct and complete header, PS works now with.

    Good luck and hope that corruption is not too bad allow the file to be opened in one of these less strict programs.

    Hunt

    PS - it works very well with incorrect headers in JPEG, which is much more common than problems with the PSD in my experiences.

  • Flag 23: HP Pavilion 23 - USB Modem is not compatible with this version of Windows.

    I just got a message saying that the USB Modem is not compatible with this version of Windows. I use a wireless router. What's to worry?

    It is not the number of product that I asked.

    You can find it in a number of places.

    (1) BIOS--> information system tab

    (2) HP Support Assistant at the bottom of the window HPSA.

    If you do not experience a problem marketing online then is there really a problem at all?

    Check in the Device Manager to see if there is a peripheral usb modem it without a driver installed. If it's a real modem, as in for telephone line connection, it isn't something you need to worry.

  • This is the message I got: your version of obsolete Microsoft DLL components is not compatible with this version of windows

    I'm currently running Vista Home Premium SP2 a 2 year old computer.  I loaded some software call professor teaches the basics of basic HTML and advanced.  It load on my computer very well and in fact I was at Midway through a program (this is an interactive format where it shows you examples, allows you to type in some information and shows you the result) and all of a sudden I got this message: this obsolete version of DLL Microsoft components is not compatible with this version of windows.  I clicked on the link that says I could check online with Microsoft to see if there are any patches, but she came back with nothing.   It does not work on XP.   Thank you.

    http://www.Microsoft.com/Windows/compatibility/Windows-Vista/default.aspx

    Windows Vista Compatibility Center

    First thing to do is to check its Vista compatibility at the link above, and if not to see what patches/solutions are available from its manufacturer...

    http://www.howtogeek.com/HOWTO/Windows-Vista/using-Windows-Vista-compatibility-mode/

    If this is not Vista compatible, read the info on the link above.
    It works for some programs, but not all.

    This applies to software programs, NOT hardware drivers.

    If it's Vista compatible > uninstall it > Re-download/save to your desktop > right click on setup.exe O run as admin.

    See you soon.

    Mick Murphy - Microsoft partner

  • Error "this graphics driver is not compatible with this version of windows" when you try to install the graphics card

    Title: windows 7 Enterprise 64-bit

    I have hp Pavilion dv6 2138 ca for computer pc laptop and intel hd graphics and nvidia grahics on my windows 7 Home premium 64-bit, but after I've upgraded to windows 7 Enterprise and try to install the graphics driver nvidia. It is said

    the NVIDIA Setup program cannot continue and this graphics driver is not compatible with this version of windows.

    while I chose the latest graphics driver from the hp Web site.

    kindly tell me, that means the sentence above means and what programs and features must be changed in windows? or what steps should be taken to install nvidia graphics?

    answer me

    Thank you

    Hi Hamdullah,
     
    Welcome to the Microsoft community.
     
    "I understand from the description of the issue, you do not know the error' Nvidia graphics drivers are not compatible" when you try to install the drivers. I will definitely help you with this problem.
     
    (1) what is the model of the graphics card are you using?
     
    Method 1: If the NVIDIA GeForce GT 320 M graphics driver, I suggest you to download the Nvidia graphics drivers from the link and check if it helps.
     
    Method 2: If the problem persists, I suggest to select the graphics driver and check if you have any driver update available.
     
    I hope it helps. If you have problems in the future, please let us know. We will be happy to help you.

  • Sony Mini DV DCR-TRV18E camcorder to my computer laptop 64 bit Windows 7. The camera is not compatible with this version of Windows.

    I can't connect my Sony Mini DV DCR-TRV18E camcorder to my computer laptop 64 bit Windows 7. The camera is not compatible with this version of Windows. Does this mean that I can't import my old videos? Thank you.

    Yes, this says it's not compatible. So I don't think it'll work in Win7. There a firewire connection? If this is the case you can use it if the laptop has firewire top. All you need is a cable

  • If I start Photoshop I get 3 error messages: 1. FastCore-Routinen-Modul 2. MMXCore-Routinen-Modul 3. Mehrprozessorunterstutzungs-Modul could not be loaded because the tool does not work with this version of Photoshop.

    FastCore-Routinen-Modul could not be loaded because the tools does not work with this version of Photoshop.

    The MMXCore Routinen module could not be loaded because the tool does not work with this version of Photoshop.

    The Mehrprozessorunterstutzungs module could not be loaded because the tool does not work with this version of Photoshop.

    Hi zimlo,

    Please check the below link which may help you:

    https://helpx.Adobe.com/Photoshop/KB/error-could-load-fastcore-multiprocessor.html

    Concerning

    Sarika

  • MDAC 2.8 RTM is not compatible with this version of Windows. All of its features are currently part of Windows__

    Remember - this is a public forum so never post private information such as numbers of mail or telephone!

    Ideas:

    • You have problems with programs
    • Error messages
    • Recent changes to your computer
    • What you have already tried to solve the problem

    eliminating this problem

    MDAC 2.8 RTM is not compatible with this version of Windows. All of its features are currently part of Windows.

  • Your version of obsolete Microsoft DLL components is not compatible with this version of Windows.

    I ran the report of problems and Solution of control panel and I get an alert saying that ' Your version of obsolete Microsoft DLL components is not compatible with this version of Windows. "Does anyone know what this means and what to do to fix.

    I went to report problems and Solutions, because my PC started crashing about 10-15 minutes after the launch of Windows Media Center. I don't know if these two things are related.

    Any help or advice would be much appreciated.

    Thank you

    Hello PTLUK,

    I suggest you make the SFC scan.

    File system (CFS) Auditor verifies that all Windows 7 system files are where they should be as they are by default and not corrupted, changed or damaged.

    a. Click Start, click principally made programs, accessories, right-click on command prompt and select run as administrator.

    b. click on continue or provide administrator credentials if prompted.

    c. in the type in the following command prompt window and press ENTER:

    sfc/scannow

    d. you should see the following message on the screen:

    From the analysis of the system. This process will take time.

    Start of the phase of verification of the scanning system.

    % Of verification complete.

    e. once the scan is complete, a test to see if the problem you are experiencing is resolved or not.

    For more information, see the article:

    http://support.Microsoft.com/kb/929833

    Also take a look at the link that talks about the same question below:

    http://social.answers.Microsoft.com/forums/en-us/w7programs/thread/895e0fcb-045b-4166-BFBB-bc302a26820b

    Kind regards

    Savan - Microsoft technical support.

  • Why do I get a message that think soft is not compatible with this version of Windows?

    My Hp Pavilion dv5 - 1007cl notebook entertainment PC running VISTA Home Premium 64-bit, started to have a problem message saying that think soft is not compatible with this version of Windows.

    C:\windows\SMINST\BLservice.exe is identified as the problem.  Services MFC stopped working is also commonly displayed, related to the software even think soft.

    My Hp Pavilion dv5 - 1007cl notebook entertainment PC running VISTA Home Premium 64-bit, started to have a problem message saying that think soft is not compatible with this version of Windows.

    C:\windows\SMINST\BLservice.exe is identified as the problem.  Services MFC stopped working is also commonly displayed, related to the software even think soft.

    What is 'Soft '?

    HP - why are there so many weird questions like this with the software, they add to their systems?

    http://www.pchell.com/support/blservice_error.shtml

  • Your version of Citrix ICA is not compatible with this version of Windows.

    Original title: Contact Citrix Systems, Inc. for support__Your version of Citrix ICA is not compatible with this version of Windows. ___You are using Windows Vista SP1. __

    I'm trying to access a secure gateway.  I have installed the program but is does not seem compatible with vista.  What can I do?

    Go to http://www.citrix.com/ and download an updated of the Citrix ICA client package.

    "JBernardLaughton" wrote in the new message: * e-mail address is removed from the privacy... *

    I'm trying to access a secure gateway.  I have installed the program but is does not seem compatible with vista.  What can I do?

Maybe you are looking for