The mouse out of control! Trying to type a letter and the cursor is darting in the page and remove words and whole sentences somewhere else!

I have problems with my mouse wireless mobile 4000.  I bought it because I thought that this would solve the old problem of mouse.  Cursor has a mind of his own since I downloaded Office 365.  Read on 'Community' that others were aware of similar problems, I thought that a new mouse would be the answer.  IS NOT...  Can someone walk me there through what to do to fix this?  I tried to download updates from Windows, but somehow, it cannot download all updates.  There are 8 that simply will not download?

Hello GmaPauline,

Thank you for visiting Microsoft Community and we provide a detailed description of the issue.

By the description, I understand that the problem with the mobile wireless 4000 mouse does not work in the system.

Certainly, I understand the concern, and will try my best to help you.

Given that the question is displayed with a new mouse as well as it could be the driver of the mouse and more specific to the computer. There may be possibility of a virus attack.

I would suggest trying the following methods and check if it helps.

Method 1:

Run a full scan of the computer with the Microsoft Safety Scanner to make sure that the computer is virus-free.

Microsoft, security scanner please follow the steps in the link provided below.

http://www.Microsoft.com/security/scanner/en-us/default.aspx

Note: data files that are infected must be cleaned only by removing the file completely, which means there is a risk of data loss.        

If the problem persists, follow method 2

Method 2:

How to use the tool File Checker system to fix missing or damaged system files, please follow the steps in the link provided below.

https://support.Microsoft.com/kb/929833?WA=wsignin1.0

Note: System File Checker is a Windows utility that allows users to find corruptions in Windows system files and restore the damaged files. This article explains how to run the tool (SFC.exe) System File Checkerto scan your system files and to repair the missing system or damaged files from Windows or Windows 8 8.1. If a Protection of resources Windows (WRP) file is missing or is damaged, Windows may not behave as expected.

Regarding the problem with Windows Update, I suggest trying the following steps and check if it helps.

Perform integrated Windows convenience store update and check if it works. Please follow the steps below.

  1. Press Windows + W on your keyboard to move to the search option.

  2. Troubleshooting type, and then click Troubleshooting.

  3. Now click on the option show all the .

  4. Click Windows update and follow the instructions to run the troubleshooter.

Note: The troubleshooter above checks if the network card and Windows Update services work properly.

I hope this information is useful.

Please let us know if you need more help, we will be happy to help you.

Thank you.

Tags: Windows

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