The new Q5 (FEB) blackBerry update problem

I recently updated my Q5 with the new OS update on 19/02/15 and after that update ive had a problem with when I lock my screen or when my phone locks, my touch screen doesn't work (after I unlock it).

Anyone else having the same problems?  Impossible to find solutions on the internet and have tried everything for example reinstall update, back up and restore my phone, turn.

Had phone about a year and a half until its probably out of warranty so would welcome any advice!

I suggest you try the method of automatic loader, very clean and very energetic:

Beware that it is completely destructive... the device will be 'as new'... None given, no apps, no accounts, etc. Remember you first take a full backup, as well as make full manual documentation of applications, accounts, configurations, etc. Sometimes a restore reintroduced corruption even sought to eliminate, and manual reconfiguration is required.

You can also use it to return to a BONE earlier if you want... you can install any level of the operating system for which you can find an auto-loader. (Hint... search the site of CB!)

Good luck and let us know!

Tags: BlackBerry Smartphones

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