Problems with the new office of Windows Update January 14, 2014

The update on the Windows desktop appears to have downloaded on my laptop and then request e-mail/password or a key product to allow it. When I click on the product key, a small window opens with the message get your new windows of office ready for you... it will take a few moments... and then crashes on this message, so I can't put a product key or closed Word / Powerpoint downwards. Does anyone have any suggestions on what I need to do this issue?

Hello, Beverley,

Thanks for the information and apologies for the late reply.

I suggest to reset Windows update components and then check if the problem persists.

Important this section , method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base: How to back up and restore the registry in Windows

Please reply with the results, in order to help you solve the problem.

Thank you

Tags: Windows

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