The ringer volume won't save the IP 6921 phone

We have a user that when receiving incoming calls, it does not hear it ring. He can hear when it adjusts to it, but it will not ring for calls. I check the settings for the button, and they are all correct.

Ok

So first rebuild the ephone-dn and ephone in the CME, and then if it does not, correct move the DN from another phone to see if the issue follows the number or the phone.

Tags: Cisco Support

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