The SX20 upgrade failure

I have a bunch of SX 20 that I'm trying to level 5.1.x to 6.1.2.  I have the keys to unlock for the units.

When I try to upgrade the software of the device, here are the steps I took.

Go to the upgrade page and for the first time in the new release key and restart.

The I go and select the 6.1.2 pak from my pc and start the upgrade process.

After spinning for a while download the file, it can begin to develop and where it may fail here.

Is there a procedure that uses the xcommands to a sesstion ssh to do the upgrade so I can see what is the problem?

Many of the newspapers will give me a better look at the reason for the failure?

I know that the pkg file is OK because I could use it to update some of the endpoints.

Thank you

Richard,

To SX20, use s52010tc6_1_2.pkg instead s52000tc6_1_2.pkg.

Try the correct image and your upgrade will be successful.

Concerning

Paulo Souza

Please note the answers and mark it as "answered" as appropriate.

Tags: Cisco Support

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