The user says "Error #2046", I can't reproduce - possible causes?

Hi all

We have a Flex 4 application, built in Flash Builder, and we just got a call from the user in and report that when they click on the "Begin" button on the app (the first user after the intervention, they would have finished loading), they got "Error Message 2046."

This is all the information I have from the user.  I did a search on it and it sounds like Flash runtime error 2046 is an RSL which had an invalid signature.  Here is the official list of errors:

http://help.Adobe.com/en_US/FlashPlatform/reference/ActionScript/3/runtimeErrors.html

Now, is the first person to report this problem, and I have never experienced myself.  How to solve this?  Is there a way to force my browser to attempt to load all the RSL for my application?  I use Firebug to monitor applications to the browser is, and I can see that he asks my main SWF file, but none of the SWZ files, which I think are the RSL?  I wonder if one of them is 'wrong' somehow, but I don't see the error because I put it from another site that uses the same RSL cached?

Also, I'm confused as to why the user would not have got this message up to what they have clicked a button in my application.  Aren't the RSLS loaded as part of the commissioning initial app?  I would have thought he would have got this error during the initial Flex application load, not when he first tried to click on a button in the application.

I have not changed with the compiler or RSL settings for my project settings by default when I created the project.

Thanks for all comments and suggestions on what is happening here...

-Josh

I see that I never posted the solution to this issue.  Well, that's it.

The problem was caused by a confluence of two questions:

(1) users who had something they are blocked from downloading the RSL from Adobe (for example, security software)

(2) our configuration of IIS, which was not what allows the RSL to download from us.

What was going on, it was that if the user could not download the RSL from Adobe, it would fall back to try to download the RSL on our site, where we organize our SWF.  But the RSL are the SWZ extension in IIS 6 +, you must manually extension - allow only certain file extensions are allowed by default and .swz isn't one of them.

Once I have corrected our IIS configuration so that IIS would serve the .swz, reports files went.

I hope it helps someone else out there!

-Josh

Tags: Flex

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