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• Satellite C855-1QC screen is divided into two parts after the mode 'sleep'

  Hi guys,.

  I have the following problem. When I put my C855 1QC Satellite in sleep mode (sometimes also after a reboot). The logo at the beginning, when the system back to the top is fine, but the home screen becomes divided vertically into two parts. Good content is there, but flashes on the display.

  I've found a workaround: I open a session, press Fn + F4 and click on dual screen. A normal screen appears, but does not cover the full size of the actual display. Then I click Fn + F4 and return to the initial display again and all is well. It's really annoying, so any suggestion is welcome. Oh, BTW my OS is 64-bit Wk8.

  Second question relates to the brightness of the screen. I can't find a way how the brightness to adjust automatically according to the ambient light conditions.

  Third and last one relates to the Radeon VGA, config tool at the launch said, there is nothing to configure.

  Thanks for your suggestions,

  Martin

  Hi Martin

  Described display problem is definitely not normal so I would know since when have you noticed it. I put t know what can be the reason for this, but I can't imagine there is a simple trick to fix this, so I recommend you to reinstall the OS using recovery media and test with the factory settings.
  It will be interesting to know if the same thing will happen again and again.
  In general all the drivers are included in the recovery image are tested and I can't imagine display driver may be responsible for this. Try please test with the pos and comments factory settings.
  > I can't find a way how the brightness to adjust automatically according to the ambient light conditions.
  As much as I know something like this is not automatically due to lack of light sensor. The display brightness must be changed manually.

• Satellite C855-1U7 - activity strange fan while playing games

  Hello

  I played fifa14 for a long time, my laptop had the necessarily system requirements to play and my bios is the last, often my fan started working for many, up to 85% and 74ºC cpu temperature, it is normal because of the game, but in some time the fan stops and stops again and restart, restarts again until the game begins to become slowly.

  I already have the game of repair and find viruses, but nothing wrong.

  Pc health monitor indicates that everything is ok with cpu, I also have an external cooler with 2 fans.

  Can someone help me with this?

  Thank you to

  Satellite C855-1U7

  Hello
  Fan activity depends on the temperature inside the laptop.
  But of course the activity described fan (, also, on, off) seems really odd to me.
  However, there are not a lot of options that could be controlled.

  First of all the details of fan activity and the information is stored in the table fan. Table fan is part of the BIOS.
  You could try the BIOS to the default settings and you might check if BIOS can be updated using the new version of BIOS (if available).

  I think you can also try to reduce the CPU performance changing settings in the Windows power options.

  I m wondering why you use external cooling pad?
  It is essential for cooling and the laptop overheating without the use of this external cooling pad?

• Satellite C855-12N and Ubuntu 12.04 - stop questions

  Hello

  I have Toshiba Satellite C855-12N with new installed Ubuntu 12.04. My problem stops the system when the power adapter is connected. System stops, but after 3 seconds starts automatically again. Such a problem does not exist when the computer only works with the battery with the AC adapter / CC disconnected.
  I removed the battery from the computer, and this problem when the adapter is connected also exist.

  In addition, just for your information, keyboard is not working properly, it seems that the keyboard has been damaged for example when pulling 'a' letter 'q' appears, some keys don't work. Now I use only the USB keyboard. I would like to change the keyboard for the new service, but if there are other possible damage (. e.g. card mother AC adapter, connection, etc.) more serious problems can occur. Could you give me some advice how recognize the source of damages?

  Best wishes
  Michal

  Hi Michal

  I think that answered your question here:

  http://forums.computers.Toshiba-Europe.com/forums/thread.jspa?threadID=71716&TSTART=60

  With respect to the keyboard - please make sure you use the correct layout of your country.
  Maybe it's the question?

  Tom BR

• Stack Bluetooth can not be installed properly on Satellite C855 - 29M

  Hello

  I just reinstalled Win 7 on my Satellite C855 - 29 M and have installed the downloaded drivers on the Toshiba site, which worked well. I had an unknown device in Device Manager that I discovered was because I needed to install the bluetooth stack.

  I downloaded and installed bfdp-20130924160827, then bltstk 20130924152252, as suggested on these forums, but after restarting the laptop, it will load Windows, then restart, then asks to use repair or start windows normally.

  None of these options worked so I have to use F8 know last good config that worked and when the laptop started to the top there was a message about the bluetooth stack with a missing file. I uninstalled battery bluetooth redownloaded and reinstalled but it's same thing.

  Any ideas guys?

  Hello

  To be honest I don't know what the problem is here and what exactly did you do.
  I checked the download page on http://www.toshiba.eu/innovation/download_drivers_bios.jsp and the fact is that your laptop is fully supported for Win7 64 bit so all necessary drivers, tools and utilities are ready for download from Toshiba.

  Here is the correct order of installation for your machine:
  Windows 7 64-bit SP1
  SW 9.3.0.1020 Chipset installation utility
  Intel Management Engine Interface 8.0.1.1399_Package
  Driver Intel 8.15.10.2639
  and/or
  8.932.5.3 - a 120120-132503C AMD display driver
  Driver Intel Rapid Storage Technology 11.0.0.1032
  Realtek Audio Driver 6.0.1.6559
  ATI HDMI Audio Driver 7.12.0.7704
  HD 1.12.0300 SRS Premium Sound Technology
  Synaptics Touch Pad Driver 15.3.38.2
  Realtek LAN Driver 7.48.823.2011
  Driver Realtek Wireless LAN Driver 2.00.0016
  Intel Wireless Display 3.0.12.0
  Driver Realtek Bluetooth v2.3.9.0211.2012 filter package
  Battery Bluetooth for Windows by Toshiba v9.00.00T
  Bluetooth Monitor v4.08
  Intel USB3.0 Driver 1.0.1.209
  Realtek 6.1.7601.30130 card reader
  TOSHIBA value added package 1.6.0021.640203
  TOSHIBA Sleep 1.4.0022.000104 utility
  TOSHIBA resolution + plug-in for Windows Media Player 1.1.2004
  TOSHIBA Media Controller 1.0.87.5
  TOSHIBA Media Controller plugin 1.0.7.7
  TOSHIBA Network Device ID registry setting tool 3.0.32.4 - 20
  TOSHIBA Web Camera Application
  PatchFiles PCIIDEREG - 1.2
  PatchFiles TosVolRegulator_1.1

  Everything that you have done is good and all you can do is remove preinstalled components BT system, and after restarting the laptop, try to install again.
  I don't know if this is the solution for you, but you can try to reinstall Win7 and install all the following stuff list installation displayed.

• Satellite C855 - white screen after BIOS update

  Hello

  I am a beginner user,
  I have Satellite C855
  Yesterday, I downloaded a 'update BIOS"that was sent to my computer.
  Since that my screen is blank, there is a hum in the background.

  I have a recovery back up on my external hard drive, but of course, the screen is blank so I don't know how the product.

  I think I must have downloaded a model or the update was not compatible.

  Hello

  White screen do you mean that nothing appears on the screen?
  You see the start screen of Toshiba, or if you are able to access the BIOS?

  Where this is not possible, try this:
  Disconnect the power adapter, remove the battery.
  Press and hold the power button for about 30 seconds.
  Then connect the two parts (batteries and AC adapter) for the laptop and try to turn on the unit.

  In case this would not solve the problem of the laptop, I'm scared of m the BIOS update was not completed successfully and I think that only authorized Toshiba service provider would be able to help you.

• Satellite C855 - 12K - BIOS password incorrect supervisor

  Hello

  I own a Toshiba Satellite C855 - 12K and there is a problem with the BIOS supervisor password. Once I put the password, I was unable to access BIOS because it says that the password is incorrect.
  I am positively sure that the password im putting in is that I put in the BIOS before because I have used the same password to lock my HDD to 100%.

  Somewhere online I read that this BIOS version has a bug that makes it unable to remember the password.
  Is there any solution to this or I have to send my laptop for Toshiba?
  Operating system is windows 7 Professional-

  Unfortunately there is no magic solution. I can't comment on speculation on bug BIOS but if there is a problem with the service provider Toshiba BIOS must be informed about this.

  I recommend you contact the nearest Toshiba authorized service provider and ask for help. They can remove your password.

  This password protection is very serious characteristic safety and public forum is not the best place to write about the ways how it can be removed.

• Satellite C855 - 2 EV - some letters do not appear when I type fast and blind

  Hi all

  I bought this Satellite C855 - 2 EV only 2 days, but I've met a few keyboard problems.
  I type blind and fast all the time, so when I noticed that whenever I type fast, a few letters only do not appear on the screen once I pressed the keys.
  Especially the SPACEBAR.

  I can only type correctly if I do it slowly and if I have pressure on each unique key. I don't want to type like this because I want to save time and just type blind and fast, I also do not want to cause more damage to the keyboard or laptop.

  Can someone help me please?
  I don't want to consider the store just because of all the hassles I have to cross.

  Thanks in advance

  I know it may seem silly now, but I think that the only solution for you is to type a little more slowly and correctly. With correctly I mean that every single button should be enabled to give a correct contact.
  Similar thing happens on my older P500. When I type faster I make so many mistakes on my word document. Some letters are missing and occasionally does not work SPACEBAR. I tap it correctly. In my view, the key, but there is no contact.

  Sorry, but I don't think you can do something about it.

• Compatible motherboards for Satellite C855

  Hello

  I own a Toshiba Satellite C855 - 12K, I've owned for about 3 years, but 2 weeks ago I accidentally damaged the motherboard, while I was cleaning the computer, at first I thought it was the map screen or video that is broken, because it was weird (cutting, 20 seconds after loading desktop, colorful pixel, thin lines across the entire screen) but after 5 times of commissioning , disabling display, I left alone.
  The next day it would not start at all, so I sent it to a really good computer technician, who called me the next day, saying that the motherboard is dead, and that he needs a new.

  When I was cleaning it, I watched a video on youtube, which shows how to open Toshiba Satellite C855-12J or something, (not the C855 - 12K, I) but I noticed that the chassis is the same, the size of the motherboard is the same. That's why I'd love to not put a motherboard C855 - 12K in my C855 - 12K, but something more powerful, with more performance, because I want to play newer games, but I don't want to sell my C855 and buy a new computer, I would upgrade this computer instead.

  So, there are motherboards for C855, who have a better CPU / GPU that C855 - 12 K, if there are, could you show me a list of computers that come with them? Maybe there are motherboards from other computers Toshiba, that match?

  Thanks in advance.

  Because of the design specific notebooks are specific products and, in general, some radical physical upgrades are not possible. Each hardware platform has some cooling system designed for optimal to protect equipment.

  Each laptop model also has specific design and different ports placed at different locations.
  For example, Satellite C855 was offered with 6 different hardware platforms. With other words, with 6 different motherboards that may have different hardware (CPU, GPU, WLAN, BT) but also other ports on the left and right.

  Each authorized Toshiba, but also independent repair shops for laptop, will exchange defective motherboard with the same motherboard model. Some little compatible mothers are not available.

  Motherboard is very expensive, so you need to check the price and see if it's worth paying a lot of money to get it repaired. Four years ago my A300 was electro shock by connecting the external USB device. The repair was extremely expensive, so I sold it on eBay for spares and bought again a Satellite P500.

• Lost the disk for recovery of Windows 8 for Satellite C855 1v9

  Hello

  I bought a new laptop (toshiba satellite) 8 original windows pre-installed,
  However, I wanted to repartition my hard drive and without warning I deleted the recovery partition, therefore, the laptop could no longer starts.

  So I asked a professional if he could get my laptop to its original factory condition as it was when I bought it (with 8 pre-installed... original windows) in order to sell it later and he told me that it is impossible since I do not have the recovery disk, and the only way to make it work is by installing windows 7.

  I have lack of knowledge in it staff that's why, I haven't had not to make a copy of a recovery disk.

  Now, as I intend to sell my laptop, I was wondering if there is a possible way to sell me the recovery disk that allow me to back up my laptop to its factory condition (with original windows 8 pre-installed and pre-loaded software of course), and the estimated total costs that I pay.
  PS:

  * My laptop information:

  • * SATELLITE C855-1V9
  • * CORE I5 - 3210M
  • * 2048 MB 1600 MHZ
  • * 500G HDD (5400 RPM) SATA
  • * 39.6 CM TRUBRITE HD LED
  • * DVD-DINNER-MULTI DRIVE
  • * COLOR: LUX WHITE PEARL
  • * BLUETOOTH W - LAN (802.11B/G/N)
  • * WEB CAMERA
  • * MS WINDOWS 8

  I also have: product code, serial number, MAC LAN, WLAN MAC
  Eather way, thank you for your support... looking forward to hearing from you soon

  happydz

  Hello

  Original recovery image, you can order on https://backupmedia.toshiba.eu/landing.aspx
  Using this drive you can install the original recovery image and your laptop will have factory settings again.

  If you have any other questions do not hesitate to ask.

• Satellite C855 - 2 EV: how to remove the keyboard to replace the WLan

  Recently, I bought a Toshiba Satellite C855 - 2 EV.
  As the performance of the wireless network card is a little disappointing, I bought a replacement NIC.

  However when I tried to change the map, I was unable to open the laptop.
  There are a few screws under the keyboard that must be unscrewed before being opened.

  Unfortunately I could not remove the keyboard.
  Does anyone know how the keyboard can be removed?

  Thank you!

  I hope you know that replacement of a card WLAN or upgrade is not supported for doing something like that will void you the warranty. Another thing is the compatibility. Toshiba doesn't offer information on compatible WLAN cards so I m asking you already bought the new wireless network card.

  Are you sure that it will properly work 100%?
  Please think twice before you do anything. In my opinion, it is not good idea to cancel the warranty for the new laptop.

• Satellite C855 - 2M 1 - AMD graphics driver automatically update problems

  I have a Satellite C855 - 2M 1 and installed windows 8.1.

  I installed the first upgrade of the video driver from Windows update (WDDM 1.2 02/11/2013 9.12.8.0)
  and it works well.

  Lately on windows update has been released a new driver (Advanced Micro Devices, Inc. - Graphics)
  Adapter WDDM1.3 - AMD Radeon HD 7500/7600 Series)
  I tried to update the driver but when windows restarts it does not load the driver and restore the old.

  I tried to manually uninstall the driver and updated, but it fails.

  Any help on this would be much appreciated.

  Thank you
  Andy.

  Hello
  To be honest I m not very well why the autopilot GPU update could not complete successfully, but I guess that the update is not out for the AMD Radeon HD7610M, which is built into the laptop.

  I also read a discussion on this issue in the Microsoft forum, and it seems that there are other people having exactly the same problem with this update.

  [Advanced Micro Devices, Inc. - Graphics Adapter WDDM1.3 - AMD Radeon HD 7500/7600 series update problem | http://answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/problem-with-graphics-driver-update/a7a6da38-6575-405b-86c2-71a620be06b7]

  The question is therefore probably related to wrong or incompatible driver GPU

• Satellite C855 - speakers suddenly stopped working

  I have a Satellite C855-1J2 running Windows 7 Edition Home Premium SP1. I turned on December 21, 2012 and installed five applications - the latest versions of Firefox, CeltX, Notepad ++, Open Office and Microsoft Security Essentials (I removed McAfee). I have the latest Windows. Since then I have not installed other applications.

  Three days later, my laptop was working fine until, suddenly, that the speakers stopped working. I can identify the specific incident that caused it. I connected a pair of perfectly ordinary headphones using the standard headphone jack, power the laptop off, after that I was done listening but headphones plugged on the left.

  When I turned on the laptop back the next day, no sound came in headphones.
  When I unplugged them, no sound came from the speakers.
  I rebooted my machine and the speakers worked fine.

  However, I am now in a situation where whenever I turn on my laptop, the speakers do not work and they will work again when I restart then. A little investigation of this problem shows the following...

  Whenever I turn on my laptop and go to control panel-> hardware and sound-> manage Audio devices I see two items:

  (1) ' - high definition Audio Device - speakers not plugged"with a speaker greyed out icon with a red arrow.

  (2) "audio digital (S/PDIF) - high definition Audio Device - default device" with a colored external amplifier icon (it looks a bit like a DVD player) with a green check mark. There is an icon of audio level next to him that shows sound whenever the sound is played on my laptop, but no sound is audible, either through my speakers or headphones.

  Whenever I then reboot my laptop and go to control panel-> hardware and sound-> manage Audio devices I can see an article:
  "Speakers - Realtek High Definition Audio - Default Device" with a colorful speaker and a green arrow icon. The sound works perfectly well.

  I already looked online and the Toshiba forums for a solution to this, but while I found lots of people with similar problems of speaker with Toshiba Satellite laptops, I have not found a solution (and when I say something, I mean something a little more useful that "have you tried completely reinstalling your operating system') so this thread.

  Even if a reboot is currently to solve my problem, I obviously shouldn't have to restart my machine at all in order to get something as simple as his, so my questions are:
  (1) what is the cause of this problem - in other words, why what is happening?
  (2) what is the Toshiba solution to this problem?

  Thank you very much.

  Hello

  It seems to me that the issue you described above that the speakers would not be chosen as device by default, but the Audio Digital (S/PDIF).
  Somehow the audio driver cannot detect the first initialization of the system speakers.

  I don't know why this happened but I have two proposals:

  (* 1) * uninstall the audio driver from the system. Download the driver from his most recent of the Toshiba page and install it after restarting the laptop first.

  (* 2) * if installing the audio driver is not enough, the last resort would be the recovery of the system.

  (> 2) what is the Toshiba solution to this problem?
  If you want to get a recommendation of Toshiba, I would give advice to connect with people. It is the community of users.

• Satellite C855-2HW guard go to sleep / hibernation

  I have a Satellite C855 2HW and it keeps going standby / hibernation.
  I put everything as maximum performance and never to Hibernate, but he remains in hibernation.

  I do not use the Eco utility (it is off).
  My power cable is attached and I have it configured to never blur the screen, never the stop screen and never go to sleep mode.

  Even in settings advanced of the I told him never to stop the drive and 'never' for all the options standby. The rest is all about max performance.

  I do not understand why it goes into hibernation after a few minutes.
  When I play a movie or something on youtube, apparently not go into hibernation.

  Any suggestions what to do?
  I've posted it here, because I couldn't find myself and thought that perhaps eco utility is always do something to reverse it?

  Hello

  Could you please post information about the system you are using?
  Using Win 7 or 8 Win? As far as I know it was pre-installed with Win 8 64 bit. Is this good?
  When exactly the laptop going mode sleep?

  To my knowledge there are no many options where the Hibernate mode can be configured.
  You can set up sleep auto/upgrade the system hibernate mode in Power Options.
  (Win, x key-> power options

  This feature automatically stops the system in sleep or Hibernate mode when there is no input or material of access for a specified period.

  Also, there is an option called automatic low battery hibernation mode. When the battery is depleted to the point that your laptop operation cannot be continued, the system automatically goes into hibernation mode and turns off.

  Finally and above all specific aspects of Power Options containing the Hibernation mode and the mode 'sleep'.

• Satellite C855-149 - update the display driver

  Hello.

  I don't know if it's good advice, but.

  I have a Satellite C855-149 and I wanted to know if the drivers are not been day or if im supposed to download them also.

  I see that the latest version is from 09/2013, but AMD Web site shows that my graphics card (amd radeon hd m 7610, which is apparently the standard radeon hd 7xxxxm). I reinstall my windows soon, so I just wanted to know.

  It is the same for all drivers (as 90% of them are from 09/2013, which seems a bit old).

  Is that display drivers update is not offered so often and there is a reason for that. Newer versions offer better performance and it can be quite complicated for mobile machines.
  Mobile machines have some cooling system designed for optimal cooling equipment.
  More results with more heat and result could be overheating or turn off suddenly.

  Driver on Toshiba support page is tested and also suitable for use on a mobile device, so it is strongly recommended to use drivers supported only.
  A very interesting paper on the installation of the third party drivers, you can read here.

  By the way: can you please tell us which of operating system you are using and what version number preinstalled AMD driver display?