these fake microsoft tech called me today

these fake microsoft tech called me today I didn't give their my Bank info, but they had me there download 2 things a they were on my computer what do I do now to make sure im protected? and they can access all the computers in our modem now?

Hello

1. how they access your computer?
2. what files were downloaded?
3. have you installed them?

Microsoft will never cold call users asking for personal information or gain access to your PC. As much as possible these calls should be reported to your local association of consumer protection agency.
In the United States, you can visit the Web site of the FTC to report issues like these:
http://www.ftc.gov/bcp/edu/pubs/consumer/telemarketing/tel19.shtm
or more information and useful tips on how you can protect yourself against fraud, please visit:
http://www.Microsoft.com/protect/yourself/default.mspx

The following article might be useful: http://www.microsoft.com/security/online-privacy/msname.aspx

Tags: Windows

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    @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

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    @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

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