This cable or accessory is not certified and may not work reliably with this iPhone

Hello dear,

Yesterday, I bought a new iphone 5 s

I start fresh it load completely. restore the backup software and update to the latest IOS 9.2.1

Today, when plug me the charger, I see this message

(This cable or accessory is not certified and cannot operate reliably with this iPhone)

I restart it and try harder to plug and unplug, but still have the same message...

What can do me? While this charger is original it came inside the box of the iphone

Thank you

Check the box at the bottom of the phone where the lightning card plugs in. See if there is any dust, dirt, lint or other debris blocking the area. You can use a dry, soft toothbrush to brush the area clean and use compressed air to blow in the region. See if that helps. Otherwise, you can then take the time to bring the product if you've purchased from Apple then can check the phone or find out the return policy of the place, that you bought, and they can replace it.

Tags: iPhone

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