This drive do I?

I have a HP 2123us g6. It will not read a 8.5 dvd rom that I am convinced that I had burned with this drive. If I try to format it, I have only one option to burn to 2.9 GB or something like that. I have reformatted/re-installed this laptop several times in the last 6 months. I had used a program called something like DVD identifier and put in the DVD that I'm trying to get any program to read what is on it and only this DVD identifier says that the disc is a 8.5 GB of data. Windows 7 Device Manager displays a model # AD - 7760H but I can't find one driver other than it shows something like 2006. I guess that's a double-layer disc? Windows Explorer shows it was empty and used Windows Commander even read. Am I missing something?

Hello @62oldman ,.

Thanks for posting on the HP Forums!

I understand that shows a specific DVD as a blank disc. I can list some suggestions that may help you:

First, try any other DVD you know has work and see if everything is working properly.

Second, try this DVD in another computer if you can.

Thirdly, try to burn the DVD again, with a different program. I would like to use Windows Media Player if it is an option for you.

You can find additional suggestions in this paper: Drive impossible reading disks (Windows 7)

Please let me know your results. Thank you!

Mario

Tags: Notebooks

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