TMS 14.4 not send notice of end of the session for all Participants (ends)

Greetings,

I saw an old post and I thought that some clients may have a similar problem

https://supportforums.Cisco.com/discussion/11450416/TMS-not-sending-Conference-ending-notification-TP-rooms#comment-10118276

In our environment, TMS 14.4 will send notifications which will end the session master endpoint in a call.  It can receive one or more times.  Other endpoints can receive the message once or several times.  Older end points like the series MX (Gen1 or Gen2), or Jabber will not receive notifications.

In general, it is configurable in the TMS regarding when notifications are sent.  But we found that the messages are sent in Control Panel (display) or the monitor.  If the control panel is a Cisco model, then the message is sent to the control panel.  If the model is non-Cisco (Crestron) then the message is sent to the monitor.

You can imagine the reaction of the participants when the call ends.  They do not see the control panel for the notifications, but interaction with the call and the on-screen display.

I thought that TMS may be able to use the "send the message to the system' in the browser part.  Is there an API, I can call and target the script sending of messages to endpoints?

Thank you.

TMS usually only send end endpoints conference notifications are managed by TMS, sort of endpoints Jabber like will not work with it without worrying.  Even in this case, the message get sent to one that is configured as the master of video conference.  What you see on the subject where the message is correct, and is by design.  I don't think that there is a way to display on the monitor, if a touch panel of Cisco is used.

Have you looked at the following setting in TMS: Configuration > conference settings > show video warnings on the Conference ending?

From 14.3 TMS, you can set it to send notifications to end conference to all the endpoints via the MCU or telepresence Server that hosts the Conference.  Given that it would send Conference ending notifications by the main video track, everyone would be able to see any endpoint is, and they use a Cisco touchscreen as well.  See the MSDS 14.3 release notes, middle of the pg 3 for more information.

Tags: Cisco Support

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