TMS is not up-to-date endpoint items in the selected directory.

Hello, I have a problem with sending of the telephone book for the endpoints, we have a C20 included in one of the directories directory we created and whenver we include it for the phone of Boo, overall on a part of Sytem, the C20 still does not show the contacts in the phone book, I tried to apply the settings in administrative tools > Configuration > network settings > Services MSDS , but still does not show the phone book... How could know what is actually going on in trying to apply the telephone directory or setting in the system?

Kind regards.

Hi Mario

When endpoints look for directories, it is a direct search so there are a few steps that you can do to verify that the configuration of the phone book works as it should.

First of all the directory addresses configured on the endpoint. From the same location network endpoint is trying to access the directory from a regular browser link. If you see the "Directory Service" you know that MSD is open for requests.

If you don't see the directory service that you need to know if this is related to this particular endpoint. If this happens to all the endpoints, it is likely that the Public folder on the IIS server does not have anonymous access enabled with a valid user / domain user. Group policies can disable the service standard accounts so check it.

TMS also has a different function where it filter the entries in the phone book. Basically, it checks if the endpoint that is looking up in the telephone directory is routable. If this is not the case, the entry does not appear. If you want it to appear without worrying, you can change the setting under general settings "Directory of road entries" to "No" and see if that solves your problem.

So if the address of the telephone directory is correct and the IIS does not block the application and him endpoint is not filtered then check if the unit were actually a contact method. Endpoints without and address will not be displayed in the phone book.

A last resort would be to a wireshark capture looking towards the top of the phone book and mentioned a case of tac for analysis.

Magnus Ohm

Tags: Cisco Support

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