TMS does not COR of VCS Control collect

Hi all

Our TMS does not collect call Record of VCS control detail.

(Reports > call detail record > Gatekeeper and VCS)

He collected CDR properly until 2 August.

But it does not collect no COR from 3 August until today even if many calls are housed.

We have not changed configurations of MSDS and the VCS.

What should I check on TMS and VCS?

Any advice is welcome

Best regards

Kotaro Hashimoto

As mentioned in Magnus, is a known issue with X7.2 for CDR.

Symptom:

TMS will not to CDR data type 'Gatekeeper and VCS' and the journal-web - public.txt in TMS log file will contain entries that are similar to the:

---> Tandberg.TMS.SystemAPI.OakPine.InvalidStateException: expected to find, but on the other hand find.

at Tandberg.TMS.SystemAPI.OakPine.XMLFeedbackReader.AssumePositionedAtTag (XmlReader, String tag player)

at Tandberg.TMS.SystemAPI.OakPine.XMLFeedbackReader.ProcessCall (XmlReader reader)

at Tandberg.TMS.SystemAPI.OakPine.HttpFeedback.ProcessCallDisconnected (IXMLDoc txasDoc, RoutableSystem system)

-End of the exception stack trace internal-

TMS Version 13.2.1

Background:

Due to a change in the feedback XML VCS sends to TMS for events related to calls connection / disconnection, TMS is not able to correctly interpret the XML data provided by the VCS. For this reason, TMS is not capable of generating records CDR based on feedback data provided by the VCS.

Workaround:

Currently, there is no workaround known workaround for this issue when executing software X7.2 on VCS. X7.1 and earlier versions of the VCs are not affected by this problem.

This will be fix with the next maintenance release, X7.2.1.

Tags: Cisco Support

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