Touch screen not responsive - laptop HP Envy 17-j051ei

I bought a second hand model, and I can't get the touch screen to work.

I tried all the standard corrections and remedies on the implementation options.

There is option no. Human Interface for touch screen.

Put full Windows Update. HP update drivers. All the updated graphics to date.

Is it possible there is a model that did not touch screen option installed, as in the screen is not touch?

I bought it not tested by the seller online

Any ideas or advice. I can send return it for refund, but prefer the opportunity to remedy

Thank you

The HP Envy 17-j015ei laptop model that you bought is not an edition of the touch screen.

That's why you don't find it shows in Device Manager.

See the card to the following ADDRESS.

http://support.HP.com/us-en/document/c03794875

Tags: Notebooks

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