Touchpad not working not not in Safe Mode on NB200

I have a NB200-10Z. With Windows XP, service pack 3. When I boot in safe mode, I have no cursor touchpad is not responding. So I can't select my name of user to proceed. If I plug in an external mouse via the USB, I have the same problem. So, it seems that a driver does not load. I would have thought that at least load the Mouse/touchpad driver.

I had this problem since I bought this netbook in July, and even if a reconfigured support agent the netbook since then, the problem is still there. I forgot to address this issue with them in time (another major challenge took alll my attention) unfortunately.

Any ideas? Any help would be appreciated.
Eddie

Hi ebyrne,

Why is it so important that the mouse works in safe mode or to let s say why you start in safe mode?

In my opinion, this must be a software problem. I put t know how this technician reimagee your laptop, but you can do it yourself using Toshiba recovery disc. After that, you get back factory settings and then everything should work properly! :)
Check it!

Tags: Toshiba

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    Thank you, and in what concerns:

    Ajay K

    Microsoft Answers Support Engineer

    Visit our Microsoft answers feedback Forum and let us know what you think.

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