TouchSmart HP Envy 14 - laptop occasionally starts with black screen

Hello and thank you for taking the time to look at my problem. My laptop is a HP Envy Touchsmart 14 8.1 Windows running. The product name is HP ENVY 14 Sleekbook TS and the number is E0M45UA # ABL

My problem is that my computer occasionally starts with a blackscreen with my mouse in the Center. I can move the mouse but it will return to the Center after a few seconds. I can't seem to do anything but hold the power button and shut down my computer. After that I open it again, can I use my normal computer. I recently did an update of the BIOS of my computer and I don't know if that is causing the problem. How can I solve this problem?

Hi Shibein:

Thank you for your inquiry.  You can run the HP Support Assistant click here to help solve the problems and search for updates.  You can also run the ' HP PC Hardware Diagnostics UEFI" click here." "I am also sending documentation on " Touchpad, keyboard, or a mouse ",click here, and ' computer will start (Windows 8)"click here. If none of this has solved the problem, you can try to restore the bios updated"Bios restore" TouchSmart HP ENVY 14-k110nr Ultrabook support" click here, or restore your computer to a date when it was working fine. '" Here is a link to 'use the Recovery Manager to restore the software and drivers (Windows 8)'click here. If you need help can you give us the exact model on HP Envy Touchsmart 14 you have.   "How can I find my model number or product number?" click here.

Tags: Notebooks

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