TouchSmart HP Envy 15-j078ca - sound card problems

Hello!

I have a HP Envy 15-j078ca running windows 8.1 touchsmart and, recently, I noticed that my audio is static/crackling noises. A test, I plugged my head phones to see if it was a speaker problem or a problem of sound card and audio in my headphones was also static noises.

Some of my audio programs tell me that it is a sound card problem.

What I did: I followed the advice on another thread that had me uninstall the drivers and hand it to reset my bios settings can have my drivers to reinstall but I found that my audio worked perfectly! ... for about 2 hours then my cell phone was dead silent so I got this back a few days and the audio was fine again... for a few hours before he began to do staic noises again.

I'm not really sure what the question is here, or how I can correctly solve this so any help would be appreciated!

Thank you.

Thank you for visiting the Forums HP's Support and Welcome.Thank you for the very detailed information very useful. I looked in your question about your computer laptop TouchSmart from HP ENVY 15-j078ca and popping sound or cracking.

Here is a documenton the sounds troubleshooting.

Please ensure that your edits were made on the laptop. In under his right click Device Manager and update driver. This is another step to try.

1. right click the speaker icon in the lower right corner of your time.
2. click on playback devices.
3. click on speakers/headphones.
4. click on properties.
5. click on the Advanced tab in the Properties window.
6. change the default menu Format in the highest quality.
7. apply properties.
8. click OK to close the Properties window.
9. click OK to close the playback devices.

Hope this helps you.

Thank you.

Tags: Notebooks

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