TouchSmart USB "had a problem starting," stop touch screen

TouchSmart 23-f250

H5p59AA #ABA

Screen touch quit responding to touch.  He had worked during the 6 months that I have owned the computer.

The first problem with this computer was at updates would not treat.  Then the touch screen stop - although I can always simply used the mouse.  After many hours of frustration, found the message "The Device USB\VID_0000 & PID_0002\5 & 39aa4398 & 0 & 3 had a problem starting."  USB device not recognized. »

I refreshed, which did not work.  Then reinstalled the software provided you plant (Windows 8).  It is initially configured.  By updating all the drivers before the update to Windows 8.1, USB stop again, same message as above, with ' problem: 0x2B.  The message says stop Windows the device down.

Any help will be greatly appreciated.

Hello PLGalle,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I understand that when you try to run the 8.1 update Windows on your desktop HP Pavilion TouchSmart 23 - f250 all-in-One PC you get an error related to your USB drive and are looking for help. When I take the product #ABA H5p59AA number you provided and put in the Check compatibility Windows 8.1 I get the following message:

"HP has not tested this PC with Windows 8.1.

For this reason, HP is unable to provide instructions to update or Windows 8.1 drivers. If you try to update your system, you may lose stability and basic features. "

Now, this means that you may lose some functionality when upgrading to Windows 8.1.

I would recommend that remove you USB devices all THE of your computer before performing the Windows 8.1 update again. I also provide the drivers page from PC Desktop HP Pavilion TouchSmart 23 - f250 all-in-one that has all the available drivers for your computer. Ensure that when you have finished the update to ensure that you install the latest drivers on the page.

Please re-post if you still need help. Thanks for posting on the HP Forums. Have a great day!

Tags: HP Desktops

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