TP Cisco virtual server fails

Hello

I have a problem where my Cisco telepresence virtual (version 4.2) server fail at random, I can't access the if GUI or CLI. From the console VM

I get incomplete newspapers as the screenshot below

.

The server is remotly managed via driver Cisco, when this problem occurs, the driver cannot reach the server & give the error below:

Status: unusable:

"{{Status Details: communication error with Bridge: error ="Conference Bridge Timed out", RequestMessage =" {message_type: device.query, params: {'authenticationPassword': 'hidden', 'authenticationTrustSecret': ' MWeE2yoHoX3n1GV/geSgGvmcvPLOOBBpdOwOELBho + LX3bvq98KOy29peViYAcH4kDXqLSQS4Ie5 / NTKIC6z + has is ', 'authenticationUser': u'CondAdmin}} "}}" Conference bridge = "63b80035-5246-4fb9-bedc-8370cc1b4705."

Resource VM performance is quite normal, any recommendations?

Best regards

Ahmed

Any chance you take / the vTPS snapshot backups?

If you take snapshots of the vTPS there has been some cases where this caused such an incident/problem. If you take automatic snapshots, I would recommend not having this feature enabled to the vTPS.

A configuration backup should be sufficient as the vTPS is really just a big CPU and the configuration remains consistent.

Tags: Cisco Support

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