Tried to stop my subscription but they always take £13.67 each month I was not able to use sinus February,.

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• Hi, I pay monthly for creative cloud but since I accepted an upgrade towards 2015 I was not able to use it.  He ask again me to test the 2015 version.  I am still charged for it even if he disappeared.  Any ideas?

  Where is spent creative cloud, and how do I get this back - help!

  Hello

  Please check the help below document:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Kind regards

  Sheena

• I paid for the subscription of three years last year and I was not able to use the progam... currently I moved I don't know if I can find my serial number, even if I can have pilled upward through my bank statements

  last year, I paid for the subscription of three years, I have used or been able to use the program, even if it was paid because I moved from the place where I myself was when I bought the program and I've lost my serial number, or can I get a refund because she was taken out of my account.

  Hi christineg24805464,

  You can check under your active subscription account: Adobe ID

  Serial key is not required to activate the subscription.

  It can be activated using your e-mail address with which you bought the subscription and the Adobe password.

  Kind regards

  Claes

• After that I updated Firefox to 33.1, I was not able to use it. I open it and try to open a page and immediately blocked. I already tried to reinstall

  I updated Firefox to 33.1 as a conscientious Firefox user. Since then, I couldn't use Firefox successfully. It attempts to open a page and immediately blocked. Cannot access any Mozilla support via Firefox. I uninstalled Firefox and Firefox redownloaded several times to try to resolve the problem. I always send the crash report, but it seems to do nothing to solve the problem.

  You can also try to upgrade to firefox beta 34, which already contains a fix for this crash related to fbplugin: https://www.mozilla.org/firefox/beta/

• I got lightroom for about a month and are difficult to import. I was not able to use it at all. I updated today to 5.5 and I can not always import the Raw or Jpeg photos. Why?

  Why can't I import photos? RAW or Jpeg? I know that I have a learning curve steep in front of me since I'm used to Photoshop, but seriously, the first step of the import does not work and I get an error message every time. I've had about. And why can I not find a few stinky to communicate directly with adobe?

  I had the same problem. And everything that I needed to change the file to import. Follow the instructions here by b_gossweiler third comment to last. Try and see if it works.

  http://www.lightroomforums.NET/showthread.php?15440-won-t-import-any-photos

• I'm trying to stop my subscription. I'm always redirected to this forum and I am not able to communicate with anyone

  I'm trying to stop my subscription. I'm always redirected to this forum and I am not able to communicate with anyone

  Hello

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

  Kind regards

  Sheena

• I have Illustrator for the creative cloud and I am trying to cancel my subscription, but it tells me that I have a free subscription, but they continue to 29.99 my account each month. How can I fix?

  Trying to cancel my subscription, but it says I have a free subscription, however, they take 29.99 my account each month.

  Hello

  We cannot locate any active subscription under the Adobe ID you use with the forums.

  You can get it please contact our team of customer service for cancellation:-http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  For more information on cancellation: cancel your creative cloud membership

• I deleted the files in computer music but they always appear in the media player library.

  original title:

  I deleted the files in computer music but they always appear in the media player library. When I try to remove/delete, nothing happens. run convenience store and he said that my library is corrupt. How can I fix it? I want to just erase all the library song! They do not even play because I already deleted files from computer!

  Hello

  1st solution of Tim De Baets:

  "You probably need to reset the library to get rid of the files in the library. Note firstly reset the library will make you lose all play counts and ratings too. Then, follow these steps:

  -Restart the PC.
  -Click Start, type services.msc in the search field and press ENTER. In Services, locate the Windows Media Player Network Sharing Service . If its status is started , double-click the service, and then click stop .
  -Click Start, type %LOCALAPPDATA%\Microsoft in the search field and press ENTER. This folder opens in Windows Explorer.
  -In this folder, rename the folder Media Player as Old Media Player . If you do not see the folder, then it is probably hidden. Set Explorer to view the hidden files and folders and show protected system files.
  -Launch WMP, your library will have been reset and will be rebuilt. »

  by Tim Baets

  ============================================================

  Other troubleshooting methods:

  If you reset the library as shown and then try to uninstall WMP 12 and re - install.

  How to uninstall and re-install Windows Media Player 12 (WMP12) in Windows 7
  http://www.mydigitallife.info/2010/01/12/how-to-uninstall-and-re-install-Windows-Media-Player-12-WMP12-in-Windows-7/

  ------------

  Follow these steps to remove corruption and missing/damaged file system repair or replacement.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

  sfc/scannow

  How to fix the system files of Windows 7 with the System File Checker
  http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

  Then run checkdisk (chkdsk).

  How to run check disk in Windows 7
  http://www.SevenForums.com/tutorials/433-disk-check.html

  ===============

  These should help you:

  Remove items from the Windows Media Player library
  http://Windows.Microsoft.com/en-us/Windows7/remove-items-from-the-Windows-Media-Player-library

  Add items to the Windows Media Player library
  http://Windows.Microsoft.com/en-us/Windows7/add-items-to-the-Windows-Media-Player-library

  Add or edit media information in Windows Media Player
  http://Windows.Microsoft.com/en-us/Windows7/add-or-edit-media-information-in-Windows-Media-Player

  Create a new library
  http://Windows.Microsoft.com/en-us/Windows7/create-a-new-library

  Remove items from the Windows Media Player library
  http://Windows.Microsoft.com/en-us/Windows7/remove-items-from-the-Windows-Media-Player-library

  The Windows Media Player library: frequently asked questions
  http://Windows.Microsoft.com/en-us/Windows7/Windows-Media-Player-library-frequently-asked-questions

  I hope this helps.

• I am trying to cancel my subscription, but 'cancel the plan' is not an option under 'manage plan '.

  I am charged monthly for an annual membership, but it turns out that my organization has a site license, so more need of this membership. I am trying to cancel my subscription, but 'cancel the plan' is not an option under 'manage plan '.

  Hello

  The Cancel option plan is not available because you are still under annual contract. For this discussion, you can check with our customer service:

  Contact the customer service

  Please make sure that you are connected with the Adobe ID to access the account options.

  Kind regards

  Chirag

• I want to use an older version of Photoshop. I have the official copy, etc. of activation key. However, whenever I start Photoshop it requires registration. I tried internet registration and phone, but they seem to not work. Please tell us how regisyter t

  I want to use an older version of Photoshop. I have the official copy, etc. of activation key. However, whenever I start Photoshop it requires registration. I tried internet registration and phone, but they seem to not work. Please tell us how to register the product. It's Adobe Photoshop CS version 8 for Windows.

  The CS/CS2 activation servers have been removed. Download CS2 and use the new number given to the right of the download link.

  ml https://helpx.adobe.com/x-productkb/Policy-Pricing/Creative-Suite-2-activation-end-Life.HT

• I put PDF to open 100% zoom, but they always open to 155% zoom (to darn big) any help would be appreciated

  I put PDF to open 100% zoom, but they always open to 155% zoom (to darn big) any help would be appreciated

  Hi Martin,

  May I know if all PDF files are open to specific 153% or some files?

  Let's try this:

  Open Adobe Reader application

  Go in Edition > Preferences > accessibility

  Uncheck the option "Always use the Zoom setting" under the component "substitute the Page Display.

  Then go to the Page display

  Select 100% for the Zoom drop-down list in option at the top

  then click OK

  Check if the PDF files open to 100%. If this isn't the case, then please share a PDF file.

  Thank you

  Abhishek

• I am trying to cancel my subscription, but it keeps telling me to contact customer service which brings me to this forum. I followed the links, but then I end up where I started. Why cant I just click Cancel?

  I am trying to cancel my subscription, but it keeps telling me to contact customer service which brings me to this forum. I followed the links, but then I end up where I started. Why cant I just click Cancel? Why can't I talk to someone on the phone?

  In order to cancel the order, please contact customer service

  You can use: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  For more information on cancellation: cancel your creative cloud membership

• Trying to cancel my subscription but can continue to will return to bike and returns through the cancellation process - tells me I need to call customer service but no phone number is available.

  Trying to cancel my subscription but can continue to will return to bike and returns through the cancellation process - tells me I need to call customer service but no phone number is available.

  Hello Marilyn,.

  Please sign in to your Adobe account and then go to the link below:

  Contact the customer service

  Reference: cancel your creative cloud membership

  Kind regards

  Sheena

• I installed the app Channel Four and I was never able to use it.  I tried to remove and re-install, but to no avail.  Any notice received with gratitude.  Thank you!

  I installed the Channel Four app on my iPad and I was never able to use it.  I tried to remove and re-install, but to no avail.  Any notice received with gratitude.  Thank you!

  Have you downloaded the correct version for iPads.

  https://iTunes.Apple.com/GB/app/4oD/id432494037?Mt=8

  Click on view in iTunes and download it from there.

• I signed up for a subscription, but I was not able to convert my pdf to Word

  I signed up for a subscription, but I was not able to convert my pdf to Word

  Hi elizabethc86184573,

  Try to use the https://cloud.acrobat.com/exportpdfonline service, make sure that you are connected using the Adobe ID, in which you have the subscription.

  Kind regards
  Nicos