Troubleshooting for websphere inactive agents

Hi all

I was sent followed on my systems WAS (I'm not an administrator WAS, and I understood some basic concepts before I deployed it). One of my agent is in idle state. I need to troubleshoot why its in idle state. I checked the startServer.sh of setupCmfline.sh and Cmdline.sh, the global profile, the startNode.sh, the startManager.sh and verified that everything is OK. Then, I checked the startserver newspaper and unfortunately it didn't there nothing that refers to Foglight_Agent_Manager or JavaEE.

So I need help with the troubleshooting steps I need to follow here. Help, please.

Kind regards

Roshan

Thanks for the screenshot.

Java agents work a bit differently in the rest of the agents, you can stop/start data collection but you can't turn them becuse they are not started by the Agent Manager.

Java agents are launched at the start of the JAVA virtual machine, we have parameters added to a Java Server start script and when a JVM starts the beginning of the agent, when a JVM stops at the stop of the agent.

If these settings are made on the server to run the script and starts the JVM without our parameters we get an indicator showing that the agent is stopped even if the JVM is started because the JVM is started in the past with us (if it is registered with Foglight) but the agent is not running.

In your case, it seems that websphere Deployment Manager and server are started (which is awesome, it means that we get data) but Caroline is not started or did not begin with our parameters, it is possible, it is upward, but simply not running with our parameters (maybe they were out).

The good news is that the Caroline should reports no information of the JVM to foglight, dashboard status agent is the only one, it appears, it should not any sort of data report to us because it's just a mechanism to stop/start the servers.

The bad news is that, in many cases we instrument the agent node as a mechanism to add our settings on the server, so when the servers are stopped and then started, they are started with our parameters. BUT it is also possible to stop servers start with scripts who have our parameters or add parameters directly in the console of Websphere.

If the node agent is the only thing that is not of Foglight and servers always stop/start and connect to the Foglight information and report, it's the most important thing.

You can look in the node agent startup script and see if our parameters were out, you can check if the node agent is active (it can have all stopped) but a point in Foglight you are ok because the node agent does not appear in the dashboard application server monitor

Golan

Tags: Dell Tech

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