Try to delete a file, are not allowed

A system of Vista Business o/s

C:\users\Tom\AppData\Local\temp\low\coupon.dll

During the scan of Spyware, I found the infected file. The anti-spyware application said it didn't have permission to delete.  I tried to remove it from windows Explorer, but didn't have authorization.

The user has administrator rights; I've also logged on as administrator, but was not yet authorized.

How can I delete this file?

Right-click on the file and click on properties, then Security tab and add you with full permissions.  Go to advanced and do the same thing in the secition of special permissions.  Make sure that everyone is not seen denied access (if necessary, change it to allow access or delete the user).  Then, in the advanced go to Ownerand change the owner to yourself.  This should give you the permission to delete the file.  If this is not the case, the file is then inherit the permissions of a top-level folder which is still denied access.  Go to the folder of Tom and do essentially the same thing as above except this time do not forget to check the box to apply the change to all files and subdirectories.  If you get stuck, so try a lower level folder in the path and see if it's enough to give you the rights.

Here is more information about permissions and ownership in case you experience problems or need instructions more detailed;

To view your permissions, right-click on the file/folder, click Properties, and check the Security tab.  Check the permissions you have by clicking on your user name (or group of users).  Here are the types of permissions, you may have:http://windows.microsoft.com/en-US/windows-vista/What-are-permissions.  You must be an administrator or owner to change the permissions (and sometimes, being an administrator or even an owner is not sufficient - there are ways to block access (even if a smart administrator knows these ways and can move them - but usually should not because they did not have access, usually for a very good reason).)  Here's how to change the permissions of folder under Vista:http://www.online-tech-tips.com/windows-vista/set-file-folder-permissions-vista/. To add take and the issuance of right of permissions and ownership in the right click menu (which will make it faster to get once it is configured), see the following article:http://www.mydigitallife.info/2009/05/21/take-and-grant-full-control-permissions-and-ownership-in-windows-7-or-vista-right-click-menu/.

To solve this problem with folders, folders takeownership or the reader (as an administrator) and give you all the rights.  Right-click on the folder/drive, click Properties, click the Security tab and click on advanced and then click the owner tab.  Click on edit, and then click the name of the person you want to give to the property (you may need to add if it is not there--or maybe yourself). If you want that it applies to subfolders and files in this folder/drive, then check the box to replace the owner of subcontainers and objects, and click OK.  Back and now there is a new owner for files and folders/player who can change the required permissions.  Here is more information on the ownership of a file or a folder:http://www.vistax64.com/tutorials/67717-take-ownership-file.html. To add take ownership in the menu of the right click (which will make it faster to get once it is configured), see the following article:http://www.howtogeek.com/howto/windows-vista/add-take-ownership-to-explorer-right-click-menu-in-vista/.

If this does not work, try to use one of the following free products to remove the file/folder.  Unlocker to: http://www.softpedia.com/get/System/System-Miscellaneous/Unlocker.shtml or file Assassin http://www.malwarebytes.org/fileassassin.php (with or without forcing the deletion: http://www.mydigitallife.info/2008/12/27/force-delete-cannot-delete-locked-or-in-used-files-or-folders-with-fileassassin/). These programs often work when normal functions remove Vista not work correctly.

I hope this helps.

Good luck!

Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

Tags: Windows

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