Try to download an attachment to an e-mail he immediately show up on the list of download as deleted and is not present in the download folder

The problem only started a few days ago. Had no problems before. Comes with a screen saying windows error file not found in the download folder.

Hi Mike,

Thanks for posting your question in the community of Microsoft Windows. I understand that you face problems when downloading an attachment of an e-mail.

I imagine the inconvenience that you are experiencing. I will definitely help you with this.

To help you suggest several steps to solve the problem, I would appreciate it if you could answer the following questions:

1. What mail client do you use?

2. you receive an error code or message?

3. have you made any recent hardware or exchange of software on your computer before the show?

4. What is the file format of the attachment?

5 is confined to a particular question or all attachments?

6. What antivirus software are installed on your computer?

I suggest you to save the file on the desktop.

Also to disable the antivirus software and try to download the attachment.

Please follow the methods and mark the question below:

Method 1:

You need perform a clean boot to prevent any third party conflicting application from interfering with your computer.

To put the computer in a clean boot State, you must follow the steps in the article mentioned below and check with the question.

How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
http://support.Microsoft.com/kb/929135

Note: You must follow step 7 of the article mentioned above to recover your computer to a Normal startup after you complete all the steps.

Method 2:

Disable the antivirus software:

http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software

Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 3:

Scan your computer by using the Microsoft Security Scanner by clicking Download now to check if there is the infected virus or malware:

http://www.microsoftsafetyscanner.com/

Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

Your response is very important for us to ensure a proper resolution. Please get back to us with the information above to help you accordingly.

Tags: Windows

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