Trying to activate, but it does not accept 0s?
I am trying to activate our copy of Windows 7 with product key only I found on the sticker, but when I try to enter a 0 it says "unacceptable character". How to do this?
Are you sure that you correctly type all the letters? Look at B and 8 G and 6, etc.. Product keys are not 1, I, O, or 0.
Product key - where to find the product key
If you bought a computer with Windows preinstalled would a certificate of authenticity (COA) sticker somewhere on your computer. It will say what version of Windows you have and will also have an alphanumeric code at 25 on it - this is your product key. If it is not on your computer look in your documents or on any case of CD/DVD that was included with the computer.
If you purchased Windows 7, it should be included in the retail box.
If you purchased Windows 7 online and downloaded that the key should be sent to you by e-mail.
Questions about installing Windows 7?
FAQ - Frequently Asked Questions from Installation Windows 7 & responses
Tags: Windows
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Hello
I just build a new complete PC and decides to get Windows 7 Pro for it. It cost me £179 on amazon from a seller who has good reviews.
All looks well and many of such security features mentioned on this site:
http://www.Microsoft.com/en-us/howtotell/software.aspx#packaging
Are in place (change holograms that you change the view, etc.). However when I enter the product key, I get this message:
"Code:
0xC004C008
Description:
The activation server determined that the specified product key cannot be used. »
I tried to go there several times, checking the caps lock etc.. The version says ' origin: Ireland ' on the insignia case of authenticity and the seller told me that before I bought it and it would work as a version of the United Kingdom's retail. The additional complication is I am currently based in France (where I tried to activate it since), but as an English speaker needed an English language version of Windows.
I have run the MGADiag.exe and this is the output:
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 0
Validation caching Code online: n/a, hr = 0xc004f012
Windows product key: *-* - 3JFJD - CCDF2-FG2FM
Windows product key hash: ISQ35i4q42ikuqdQBUxMHE34lYY =
Windows product ID: 00371-178-3035863-85174
Windows product ID type: 5
Windows license type: retail
The Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {8E129A9F-9F41-4731-9844-7C30E786DAAC} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Professional
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.140303 - 2144
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: E:\Program Files\Pale Moon\palemoon.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
Other data-->
Office details:{8E129A9F-9F41-4731-9844-7C30E786DAAC} 1.9.0027.0 6.1.7601.2.00010100.1.0.048 x 64 *-*-*-*-FG2FM 00371-178-3035863-85174 5 S-1-5-21-1057973280-206651885-4209766832 Gigabyte Technology Co., Ltd.. Power O.E.M. American Megatrends Inc.. F4 20130603000000.000000 + 000BBF33407018400FE 0809 0409 GMT Standard Time(GMT+00:00) 0 3 109 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514Name: Windows 7 Professional edition
Description: operating system Windows - Windows (r) 7, retail channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-178-303586-00-2057-7601.0000-2312014
Installation ID: 012672003725001920553945525285701895526734611280842880
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: FG2FM
License status: initial grace period
Time remaining: 41820 minute (s) on (29 day (s))
Remaining Windows rearm count: 3
Trust time: 19/08/2014-18:43:31Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: n/a
Beyond: 0 x 0000000000000000
Event time stamp: n/a
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:--> HWID data
Current HWID hash: MAAAAAEAAQABAAEAAAACAAAAAwABAAEAln0clqxHcu5monJWumUQtzoC7tclw5ZjActivation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID consistent: n/a
BIOS information:
ACPI Table name OEMID value OEMTableID value
ALASKA APIC HAS M I
FACP ALASKA A M I
HPET ALASKA A M I
ALASKA MCFG A M I
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
LAURENCE INTEL SNB----------------------------------------
I so I spent £179 on a version false? Any help is greatly appreciated.
Zak
A little update just for your information. 2 days and 5 calls later (I needed to technical management, through the population of Activation - no direct number so sometimes the transferred call didn't work!) I now have a version of Windows active :) work
However the question turns out to be that my legitimate version (package and all disks of good mine) and it's legitimate keys used did not match exactly.
The unused key was for a version of Windows 7 Edition product update Home Premium to Windows 7 Pro, so that's why it did not work on the new facility I was trying.
I contacted the seller amazon to let them know about this problem as it is possible that there is a lot that is perhaps not entirely legitimate.
Once again thanks to the MVP here and people I talked on the phone before this is resolved, I suspect that this could become a problem growing with Windows 7, as people are not super keen on 8 and 7 is a solid BONE with a little support left? So even if you pay a rate of 'good' for your Windows 7 disks, be aware that you can not get exactly what you expected, and maybe it would be nice if MS has always sold direct to counter this kind of question?
Thanks again to both for your advice, MVP
Yours sincerely,
Zak.
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I keep getting asked my product key, but it does not accept my computer
Help, please?
To analyze and solve problems for Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to the desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the button continue, which will produce the report.
To copy the report in your response, click the button copy in the tool (ignore the error at this stage), and then paste (using r-click and paste or Ctrl + V) in your response.
-* in your own thread *, pleasePlease also state the Version and edition of Windows cited on your COA sticker (if you a) in the case of your machine (or inside the battery compartment), but does NOT quote the key on the sticker!
http://www.Microsoft.com/en-us/howtotell/hardware.aspx -
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