trying to download a free trial of illustrator, I get the message Illustrator is now downloading... but nothing happens... ever...

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• I keep trying to download a free trial of Illustrator, and nothing happens! Help!

  I keep trying to download a free 30 day trial of Illustrator on my PC and nothing happens. I am able to download the .exe file and it begins to run, but then the window disappears, and the creative cloud window never opens. I also can't currently open creative cloud, even if I have already installed. I was able to open creative cloud and select Illustrator there are a few tests, but nothing would happen. It would show progress but then stops and the window would disappear.

  Pardon my French, but... WTFFFFF?

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  uninstall all cc including the application of office, clean to the use of the Adobe Creative Cloud cleaning tool to solve installation problems and then reinstall the desktop app, apps download Adobe Creative Cloud | CC free trial Adobe

• My free trial of Illustrator 2015 crashed and burned after 2 days of trial. How can I get my trial free back before buy you. and if I decide to buy it, will I get another version to download. As I'm not crushed version tha

  My free trial of Illustrator 2015 crashed and burned after 2 days of trial. How can I get my trial free back before buy you. and if I decide to buy it, will I get another version to download. As I don't want the broken version that will not reopen.

  Cindy,

  I believe you can reinstall right under the trial, use preferably the full path in three steps (the otherwise strange things may persist):

  (1) uninstall (check the box to delete the preferences),

  (2) run the cleanup tool, see the link below,

  (3) reinstall.

  http://www.Adobe.com/support/contact/cscleanertool.html

  The cleaning tool works for all versions of CS3 on (you can see the top of the page).

  Here are the instructions for use, including individual applications:

  https://helpx.Adobe.com/creative-cloud/KB/CC-cleaner-tool-installation-problems.html