Two new Dells, either from Windows 7 cannot move to Windows 10

I put up two new computers to a small business, a mini Inspiron desktop PC tower with monitor Dell Ultra and an Inspiron notebook. Two computers provided with Windows 7 installed. After some discussion, we decided to upgrade to Windows 10 now (included, supposedly) in order to avoid a second learning curve for the crew later.

After spending 2 hours on my own (I'm Windows savvy) and three (3!) other hours online with Dell Technical Support, we were able to get 10 Windows to be installed on each machine. Here's what we tried:

  1. Read the instructions on the Dell support page. It is the desktop icons to upgrade to W10. No machine had the required icons and there is no other online instructions on what to do next.
  2. Tried the W10 disks included. It turns out that they are not bootable and not install anything.

Contacted Dell technical support. We did the following:

  1. Downloaded MSFT media creation tool. He ran, first on the laptop, then on the desk.
  2. Authoring tool of eventually spent by the installation procedure then announced "check updates". The authoring tool then hung the computer, do nothing else for hours.
  3. The same problem happened on the desktop.
  4. The helpful tech support guy was created at the end of its jurisdiction. He began to make suggestions like changing the BIOS (EUFI) before reinstalling rather than later.
  5. We rebooted desktop and it hung completely, saying: he could not find any media.

Etc etc etc. Finally, I finished the call of support and reset all default. Now I have Windows 7 running fine on both machines.

I've been buying Dells for over 25 years and I've never seen such a mess as the way in which these two machines were delivered about the OS. And the failure of technical support to solve the problem in 3 hours was crazy. We are certainly not the first to upgrade to W10.

I'm not sure that we will continue to try to upgrade, but just in case, can someone point me to a solution here?

Thanks for reading.

EdB

Thanks for your help, Jesse. We decided to stick with Windows 7; the upgrade process was simply too disruptive for a small company like ours. I appreciate your efforts, but this situation speaks very ill of Dell. Again, I've been buying Dells for clients and myself for over 25 years and I've never seen such nonsense with something as relatively simple as an upgrade of the OS. Hope that they fix it.

EdB

Tags: Dell Software

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