U2413, 1.5.8 DUCCS unable to connect. 1.5.3 worked!

Today, I ran the free update of Windows 10 on my desktop computer. After the upgrade was done, I noticed the colors seemed so decided to re - calibrate my two monitors of U2413 off the coast. The software prompted me to upgrade to version 1.5.8 I did before performing the calibration. Unfortunately, when I try to calibrate or any of the screens, I get the message "unable to establish a connection to the screen. Please nake, check that the USB cable is connected and try again. ». I tried to unplug the USB cable from the other monitor I've read in fact release noted that this could be a problem. That did not help. I also ran an update driver for all known drivers to ensure that they are all up to date. Still no luck. I did a factory reset on both screens until I started so the screens are now far away. I really need this to work. Please tell me what I can do to solve this problem.

Thank you.

I bought a new computer Windows 10 and installed the version of the Dell 1.5.8 calibration software for my existing U2713H monitor. When I tried to calibrate, I kept getting this error: "unable to connect. Found more than one display. Please connect the USB cable on the display you want to calibrate. »

I only have one monitor and it is a brand new computer. I have installed and reinstalled the software. I've tried different USB ports. I upgraded to 1.5.10.  Nothing helps.  After trying several suggested fixes, I found this thread where worked an older version of the software.

I uninstalled the calibration software and located the 1.5.3 old version on a backup drive, installed and it WORKED!

Then, version 1.5.3 works on Windows 10.

Tags: Dell Peripherals

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