UC560 CfwdAll calling external to external number

Hi all

I have a UC560 in activity on a remote site and has difficulty with two functions - which is listed in the topic.

The device uses a Telstra SIP trunk, there's no FXO ports in use and without interface ISDN.

The handsets are SPA525G2.

Incoming and outgoing calls work. Auto return works internally.

I put a cfwdall on a handset to an external number, and if I call another internal extension extension, everything works as expected.

However, if the call to the handset with cfwdall comes from an external number, it is simply removed.

The ccsip debug message traces tell me that the CPU is throw a q.850; cause = 34 503, error and never try to make the call out.

Interestingly, it seems to work if I transfer an external call to an external number, it just will not work with call forwarding.

This is by far the most critical of these two issues.

The second;

When external calls remain unanswered or the line is busy, they are simply deleted.

Internally, redirecting to your voicemail works, but if the call comes from outside it does not work.

I hope that this one is part & parcel of the main question.

I tried to open a folder from supported with SMB VOIP support via the phone, but I spent 2.5hrs on hold - timer is still running away as I write this.

The worst is that this site is in the outback, more than a thousand kilometres from our office. The logistics of getting right here are astounding and prohibitive mind. At this point, I have two days left and a lot of problems more down to Earth to solve.

Hello Addam,

What are the settings under phone voip service?

Best regards

Alex

Tags: Cisco Support

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