Unable to connect - lack of password prompt

Hello..

I use Windows 7 Ultimate x 64 with SP1 and every now and then I encounter a weird problem when you try to connect.  Windows starts to load and then the Welcome screen is displayed with the photos of user names and on behalf of users.  So far, so good but occasionally after clicking on one of the users, the password prompt box does not appear.  I'm just facing a welcome screen.  The mouse is still on the screen but ctrl-alt-del will not work.  I left the machine for 5-10 minutes, but nothing seems to change, and finally, I have to restart.

After the reboot, the login box appears and I am able to connect as usual.

After checking the event log, I can see the next entry after each occurrence of the problem:
Event ID 7022 - ESET service service hung on starting.

ESET provide a KB page, which explains that the problem may be caused by the presence of an exceptional scan location that is unavailable.  The resolution is to remove that exception.  Article is two years old and they say that the problem will be resolved in future versions (I use the latest version of ESET Smart Security).

The problem does occur only a few times a week, but it would be nice to find a solution if possible.

Any ideas please?

I have the impression that the ESET service belongs to a third-party product. If so check the forum ESET or helpdesk may give you some clues.

Tags: Windows

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