Unable to connect in to user account, I forgot my password.

3 month old laptop; Windows 8:

I am my system administrator.  I couldn't remember my password, create another user name and password as an administrator.  Now I can't download anything on my laptop because I keep being referred to as the old user name and password (that I don't remember) before a download.  Help, please!

Hello

"What to do if you forget your password Windows 8/8.1"

http://Windows.Microsoft.com/en-us/Windows/what-do-forget-Windows-password#1TC=Windows-8

If you have forgotten your Windows password, there are several ways to recover or reset:

  • If your PC is on a domain, your system administrator must reset your password.

  • If you use a Microsoft account, you can reset your password online. For more information, see the Web to reset your password page.

  • If you use a local account, use your index of password as a reminder.

If you've tried these suggestions and still unable to connect:

  • If you have Windows 8.1, you will need to reinstall Windows.

  • If you have Windows RT 8.1, you will need to contact the manufacturer of your PC.

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

Microsoft prohibits any help given in these Forums for you help bypass or "crack" passwords lost or forgotten.

Here's information from Microsoft, explaining that the policy:

http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-security/keeping-passwords-secure-Microsoft-policy-on/39f56ef0-5d68-41AD-9daa-6e6019c25d37

See you soon.

Tags: Windows

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