Unable to connect my laptop to the new wireless printer - error "installation failed" after entering my password/security key (WPA)

I just bought an Epson printer. I went through the installation process on my laptop but I get the "Failed to install" error message after entering my password/security key (WPA). I am with BT and my home hub I have "Wireless Key", "PIN WPS wireless" and "Admin password" - which is it? I tried all three and not joy. Help!

It is almost certainly looking for your "wireless key".

The WPS Pin is only used if the printer supports "Wi - Fi Protected Setup" - which it probably isn't, and the "Admin" password is used to access your BT home hub to make configuration changes.

In addition to identifying what wireless Epson printer you have, you can either

  • b changes to the configuration of the printer from a screen on the front or
  • (b) to connect to the printer by an Ethernet cable or
  • (c) to connect to the printer with a USB cable?

Tags: Windows

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