Unable to connect the WD external hard drive

Original title: external drive wd drive 1 TB.

I have a problem getting my computer to accept my drive external wd on d ' training. I have a basic dell computer vista laptop.

They have been connected for more than a year. No problems with the previous backups. The last time I used my computer for offline family history, he was running slow and not answered, then it crashed. Can only access the files already on the c drive. During an attempt to access previous back ups, model said unidentified ports connection. All I can think to try... Tried to connect to another computer in the library. Not showing no sign that it is connected. How can I get the previous files and back ups, or has permanently hard-drive?

I hope that I haven't lost 4 years of work?

I am not connected to the internet at home and only go on the net to my library

Hi John,

Thanks for the post. I understand that you are unable to connect the WD external drive.

I imagine the inconvenience that you are experiencing. I will definitely help you with this.

To help you suggest several steps to solve the problem, I would appreciate it if you could answer the following questions:

1. you receive an error code or message?

2. have you made any recent hardware or exchange of software on your computer before the show?

3 have you tried to connect the external hard drive on another USB port?

Please follow the methods and mark the question below:

Method 1:

I suggest you to run the Microsoft Fix It from the link below.

Hardware devices do not work or are not detected in Windows:

http://support.Microsoft.com/mats/hardware_device_problems/en-us

Method 2:

Uninstall and reinstall the USB drivers.

You can check after uninstalling and reinstalling USB drivers if you are able to connect. You can disconnect all USB devices and then perform the following steps:

a. Click Start and then click Control Panel.

b. click System and Maintenance, click System and then click on Device Manager.

Note: If the control panel is in Classic view, double-click System, and then click Device Manager.

If you are prompted for an administrator password or a confirmation, type the password, or click on allow.

c. in the Device Manager, double-click to expand the "USB Bus controllers", right click on the controller host, click "Uninstall" and click "OK".

Check that if at all, there is an exclamation point on the pilot, it suggests problems with the installed driver.

d. Repeat step 2 to uninstall all items under 'USB Bus controllers'.

Then, restart your computer and Windows will automatically reinstall all USB controllers.

Note: Connect USB devices to the computer once the drivers of conflict are uninstalled, and once the computer is restarted.

If you are still having the same problem then you can check the device USB drivers updated using windows update.

http://Windows.Microsoft.com/en-us/Windows-Vista/update-a-driver-for-hardware-that-isn ' t-work correctly

Method 3:

WD external drive is not recognized or detected in Windows XP after installation and use

http://wdc.custhelp.com/app/answers/detail/A_ID/1695/p/228/session/L3RpbWUvMTM1MDQzMTYwNy9zaWQvQ0NTdVFVOGw%3D

Your response is very important for us to ensure a proper resolution. Please get back to us with the information above to help you accordingly.

Tags: Windows

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