Unable to connect to servers to update for my games or anti-virus software

I was somehow infected with vista antivirus 2010. I followed guides online on how to remove it. It is suggested to enter the registry and remove the stuff out there, but things that he said that I had to delete were not at all there.  I ran Malwarebytes and it seems to have stopped the annoying pop-ups and alerts of virus, but since then I cannot update my MMO games or my anti-virus software. I ended up uninstalling Malwarebytes and download ad-aware and I wasn't able to update ad-aware. I ran it and it eliminated several infections but I can't yet to update my MMO games. Did I miss something and can someone help me please understand this. Thank you

You are running Microsoft Security Essentials?

If so:

Start here - https://support.microsoftsecurityessentials.com/

and select the link that says - I think my computer is infected - and then select the option of phone support (or by e-mail if the phone is not available for your region)

Or in English email support: https://consumersecuritysupport.microsoft.com/eform.aspx?productKey=pcsafetymalware&ct=eformts&supportLinkeformts=E-mail

Otherwise:

If you are in North America, you can call 866-727-2338 to get infections of virus and spyware. See http://www.microsoft.com/protect/support/default.mspx for more details. For international information, check your subsidiary local Support site.

-steve

~ Microsoft MVP Windows Live ~ Windows Live OneCare | Live Mesh | MS Security Essentials Forums moderator ~.

Tags: Windows

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    16:4 MAC address: 20:52:41:53
    Driver c:\windows\system32\drivers\psched.sys (5.1.2600.5512 (xpsp.080413 - 0852), 67,50 KB (69 120 bytes), 10/08/2004-07:00)
     
    Network adapter 1394 name [00000010]
    Adapter Type Ethernet 802.3
    Product Type 1394 network adapter
    Installed Yes
    V1394\NIC1394\9103858423C01 PNP device ID
    Last reset 23/03/2011 14:51
    Index 10
    Service name NIC1394
    IP address not available
    IP subnet not available
    Default IP gateway not available
    Active Yes DHCP
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    MAC address 52:df:35:27:59:E5
    Pilot c:\windows\system32\drivers\nic1394.sys (5.1.2600.5512 (xpsp.080413 - 0852), 60,38 KB (61 824 bytes), 10/08/2004-07:00)
     
    Name [00000011] Miniport Wan WAN (ATW)
    Adapter Type wide area network (WAN)
    Product type Miniport Wan WAN (ATW)
    Installed Yes
    ROOT\NET\0000 PNP device ID
    Last reset 23/03/2011 14:51
    11 index
    WANATW service name
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    00:03: 8A: 00:00:15 of MAC address
    Driver c:\windows\system32\drivers\wanatw4.sys (8.3.0.0, 32,80 KB (33 588 bytes), 2005-02-23 22:12)
     
    Name [00000012] Symantec Network Security Miniport
    Adapter Type Ethernet 802.3
    Type of product Symantec Network Security Miniport
    Installed Yes
    ROOT\SYMC_SYMIMMP\0000 PNP device ID
    Last reset 23/03/2011 14:51
    12 index
    Service name SymIMMP
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    MAC address 00:11:11:CB:96:8 D
    Driver c:\windows\system32\drivers\symim.sys (9.2.0.37, 35.55 KB (36 400 bytes), 2009-07-28 23:21)
     
    Name [00000013] Symantec Network Security Miniport
    Adapter Type Ethernet 802.3
    Type of product Symantec Network Security Miniport
    Installed Yes
    ROOT\SYMC_SYMIMMP\0001 PNP device ID
    Last reset 23/03/2011 14:51
    13 index
    Service name SymIMMP
    IP address not available
    IP subnet not available
    Default IP gateway not available
    DHCP active No.
    DHCP server not available
    DHCP lease expires not available
    DHCP lease obtained is not available
    16:4 MAC address: 20:52:41:53
    Driver c:\windows\system32\drivers\symim.sys (9.2.0.37, 35.55 KB (36 400 bytes), 2009-07-28 23:21)

    Network Protocol:

    Name MSAFD Tcpip [TCP/IP]
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 16 bytes
    Message size maximum 0 bytes
    Message Oriented No.
    Minimum address size 16 bytes
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports shipped data Yes
    Supports graceful closing Yes
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    Name MSAFD Tcpip [UDP/IP]
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 16 bytes
    63,93 Message size maximum KB (65 467 bytes)
    Message Oriented Yes
    Minimum address size 16 bytes
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast Yes
     
    Name RSVP UDP Service provider
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 16 bytes
    63,93 Message size maximum KB (65 467 bytes)
    Message Oriented Yes
    Minimum address size 16 bytes
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption Yes
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast Yes
     
    Name RSVP TCP Service provider
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 16 bytes
    Message size maximum 0 bytes
    Message Oriented No.
    Minimum address size 16 bytes
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption Yes
    Supports shipped data Yes
    Supports graceful closing Yes
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{86DE67BB-124C-4039-9E0A-6E34D8ED163A}] SEQPACKET NetBIOS name 3
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{86DE67BB-124C-4039-9E0A-6E34D8ED163A}] DATAGRAM 3 NetBIOS name
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{FDBF57E6-2C39-4D5C-90D7-D29559CA61B2}] SEQPACKET NetBIOS name 0
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{FDBF57E6-2C39-4D5C-90D7-D29559CA61B2]} 0 DATAGRAM NetBIOS name
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{9E8A814B-6996-4336-9096-A51FC25DDFFD}] SEQPACKET NetBIOS name 1
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{9E8A814B-6996-4336-9096-A51FC25DDFFD}] DATAGRAM 1 NetBIOS name
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{39725903-652B-46ED-A34D-F03FCA3F2EA2}] SEQPACKET NetBIOS name 2
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{39725903-652B-46ED-A34D-F03FCA3F2EA2]} 2 DATAGRAM NetBIOS name
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{4CF6D63E-0CE2-43D2-A604-E0B5AE500F96}] SEQPACKET NetBIOS name 4
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{4CF6D63E-0CE2-43D2-A604-E0B5AE500F96}] DATAGRAM 4 NetBIOS name
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{037081C0-F24A-4CCD-AF1B-D5A478C0A28F}] SEQPACKET NetBIOS name 5
    Service numbers without connection
    Guarantees delivery Yes
    Yes guarantees sequencing
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Supports broadcasting no.
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.
     
    MSAFD [\Device\NetBT_Tcpip_{037081C0-F24A-4CCD-AF1B-D5A478C0A28F}] DATAGRAM 5 NetBIOS name
    Connectionless service Yes
    Guaranteed delivery no.
    Guarantees sequencing No.
    Maximum address size 20 bytes
    Maximum Message size 62.50 KB (64 000 bytes)
    Message Oriented Yes
    Bytes of address size 20 minimums
    Pseudo stream oriented No.
    Media broadcasting Yes
    Supports Connect Data No.
    Supports disconnect Data No.
    Supports encryption no.
    Supports data dispatched No.
    Supports graceful closing No.
    Supports guaranteed bandwidth Yes
    Supports multicast No.

    WinSock network:

    File c:\windows\system32\winsock.dll
    Size of 2.80 KB (2 864 bytes)
    Version 3.10
     
    File c:\windows\system32\wsock32.dll
    Size 22,00 KB (22 528 bytes)
    Version 5.1.2600.5512 (xpsp.080413 - 0852)

    Summary of Internet Explorer:

    Version 8.0.6001.18702
    Build 86001
    Ask the path C:\Program may Explorer
    English (United States)
    Active printer Dell AIO Printer A920, winspool, Ne04:
     
    Level of 128-bit encryption
    Disabled Access Manager
    IEAK install not

    Internet Explorer Versions of files:

    Actxprxy.dll 6.0.2900.5512 96 KB 2008-04-13 20:11:48 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Advpack.dll 8.0.6001.18702 126KO 08/03/2009 04:32:48 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Asctrls.ocx 6.0.2900.5512 112KO 2008-04-13 20:08:58 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    browselc.dll 6.0.2900.5512 62KO 2008-04-13 13:03:24 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Browseui.dll 6.0.2900.5512 KB 1 001 2008-04-13 20:11:50 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    cdfview.dll 6.0.2900.5512 148 KB 2008-04-13 20:11:50 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Comctl32.dll 5.82.2900.6028 603 KB 2010-08-23 12:12:04 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Dxtrans.dll 8.0.6001.18702 211KO 08/03/2009 04:31:38 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Dxtmsft.dll 8.0.6001.18702 340KO 08/03/2009 04:31:44 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    iecont.dll not available not available not available not available
    iecontlc.dll not available not available not available not available
    Iedkcs32.dll 18.0.6001.18968 379 KB 10/09/2010 01:58:03 C:\WINDOWS\SYSTEM32 Microsoft Corporation

    Iepeers.dll 8.0.6001.18968 180KO 09-10-2010 01:58:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Iesetup.dll 8.0.6001.18702 70 KB 08/03/2009 04:32:50 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    ieuinit.inf not available 56 KB 2009-06-29 04:40:16 unavailable C:\WINDOWS\SYSTEM32
    Iexplore.exe 8.0.6001.18702 624KO 08/03/2009 14:09:26 C:\Program may Explorer Microsoft Corporation
    imgutil.dll 8.0.6001.18702 34KO 08/03/2009 04:31:38 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Inetcpl.cpl 8.0.6001.18968 1 435 KB 10/09/2010 01:58:06 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Inetcplc.dll 6.0.2600.0 108KO 10/08/2004 07:00 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Inseng.dll 8.0.6001.18702 93KO 08/03/2009 04:32:46 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    MLang.dll 6.0.2900.5512 573 KB 2008-04-13 20:11:57 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    MSENCODE.dll 2000.7.25.0 KB 92 10/08/2004 07:00 not available C:\WINDOWS\SYSTEM32
    Mshta.exe 8.0.6001.18702 45KO 08/03/2009 04:31:02 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Mshtml.dll 8.0.6001.18975 5 818 KB 10/09/2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Mshtml.tlb 8.0.6001.18702 1 601 KB 08/03/2009 04:31:02 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Mshtmled.dll 8.0.6001.18972 65KO 09-10-2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    mshtmler.dll 8.0.6001.18702 47KO 08/03/2009 04:31:18 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Msident.dll 6.0.2900.5512 51KO 2008-04-13 20:11:59 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Msidntld.dll 6.0.2600.0 15 KB 10/08/2004 07:00 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    msieftp.dll 6.0.2900.5512 243 KB 2008-04-13 20:11:59 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    msrating.dll 8.0.6001.18702 189KO 08/03/2009 04:34:18 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    mstime.dll 8.0.6001.18968 598KO 09-10-2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Occache.dll 8.0.6001.18968 202KO 09-10-2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    proctexe.ocx 6.3.2900.5512 80 KB 2008-04-13 20:10:35 C:\WINDOWS\SYSTEM32 Intel Corporation
    sendmail.dll 6.0.2900.5512 54 KB 2008-04-13 20:12:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Shdoclc.dll 6.0.2900.5512 537KO 2008-04-13 13:03:19 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Shdocvw.dll 6.0.2900.5512 1 464 KB 2008-04-13 20:12:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Shfolder.dll 6.0.2900.5512 25KO 2008-04-13 20:12:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Shlwapi.dll 6.0.2900.5912 463ko 08/12/2009 05:23:28 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    TDC.ocx 8.0.6001.18702 65KO 08/03/2009 04:30:56 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    URL.dll 8.0.6001.18702 104KO 08/03/2009 04:34:28 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Urlmon.dll 8.0.6001.18968 1 183 KB 10/09/2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    Webcheck.dll 8.0.6001.18702 231KO 08/03/2009 04:34:48 C:\WINDOWS\SYSTEM32 Microsoft Corporation
    WinInet.dll 8.0.6001.18968 895 KB 10/09/2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation

    Internet Explorer connectivity:

    Dial connection preference never
     
    LAN settings
     
    AutoConfigProxy wininet.dll
    AutoProxyDetectMode disabled
    AutoConfigURL
    Proxy disabled
    ProxyServer
    ProxyOverride
     
    America Online
     
    AutoProxyDetectMode disabled
    AutoConfigURL
    Proxy disabled
    ProxyServer
    ProxyOverride
    Internet programs to use connection not available
     
    Maximum attempts 10
    Waiting between retries 5 sec
    Disconnect idle 20 min time
    Autodisconnect disabled
     
    Modem Intel(r) 537EP V9x DF PCI Modem
    Remote access PPP server
     
    Connect to the network
    Enable Software Compression Yes
    Would require no encrypted password
    Require no data encryption
     
    TCP/IP network protocols
     
    Use server assigned IP address Yes
    The 0.0.0.0 IP address
    Use server assigned NameServer Yes
    Primary addresses DNS name server: 0.0.0.0
    Secondary DNS: 0.0.0.0
    Primary WINS: 0.0.0.0
    Secondary WINS: 0.0.0.0
     
    Use the Compression header IP Yes
    Use the default gateway Yes
     
    Name of the script file

    You have any ideas that could help me find an internet connection?  Thanks for any help.

    The removal of the virus seems to have taken some required system files.  See if the System File Checker helps.  Click Start > run and enter in the field open.

    sfc/scannow

    Press ENTER.  The System File Checker must detect the missing necessary files and put back them.  If this does not work, use a system restore point from before you were infected.  If this does not work, get out of your XP installation diskettes.

  • Cannot connect to Backgammon Masters site for the games.

    I'm unable to connect to backgammonmaster.com why?

    Hello

    1. what exactly happens when you try to view this Web site? You get the error message?
    2. were you able to connect to this site earlier?
    3 did you recent hardware or software changes to your computer before this problem?
    4. what browser do you use?
    5. what operating system do you use?
     
    If you use internet explore then check if the article helps you.

    You receive an error message in Internet Explorer: "Internet Explorer cannot display the webpage".
    http://support.Microsoft.com/kb/956196

    Thanks and greetings
    Umesh P - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.
    [If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.]

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