Unable to connect to the internet after the removal of system tool virus
A computer running Windows XP Media Center Edition Version 2002, Service Pack 3 has got a virus System Tool which I believe I deleted using the key of activation and then run Malwarebytes' Anti-Malware. On reboot, the system tool icon was still in the system tray, so I ran Norton 360 to remove unwanted registry files. He got rid of the icon in the system tray. I also then removed the Malwarebytes software. Please note that, while I was removing the virus, I was able to connect to AOL so that in mode safe mode with networking. Finally, who has stopped working. The Malwarebytes software has been downloaded on the infected computer with a flash drive from a computer with working internet.
I cannot now connect to the internet with Internet Explorer 8 or AOL (under standard or secure modes). When you are trying to connect with IE8, the message reads 'Internet Explorer cannot display the web page' and when I run the diagnostic tests, it indicates there is a problem with the modem and/or router. These devices are, however, both the work that there are other computers connected to them and they work.
I tried Microsoft solutions are answers to a similar question. Unfortunately, none of them worked in my situation. They have been in accordance with the following:
No doubt...
What happens when you try to connect to the Internet?
What is your version of XP, the version of Service Pack and IE?
What method did you relieve your system of affection 'Antivir Solution Pro' (how confident you are that you got rid of him)?
Generally, any part of this procedure is necessary after removing Antivir Solution Pro (a well documented removal procedure would have included the steps to cancel Internet connectivity issues). I would get my infected system and try the procedure you used to see how it works.
If, when you try to connect with Internet Explorer, you see something like:
Internet Explorer cannot display this webpage
We will check your network connection properties. Some malware will alter these settings and your anti malware software can't tell if you have changed the malware changed them or so, after removal of infections, it will leave just the settings as he finds them (it is usually a good thing), but can leave your Internet disabled in certain situations. Inetcpl.cpl Click OK to start the network settings of Internet control panel applet properties, connections. Or, in Internet Explorer click on tools, Options, connections, LAN settings. These settings control your Internet access for all browsers. On most environments, not independent, there will be check automatically detect settings and the other boxes are (as Proxy Server) is disabled.
The most likely causes:
You are not connected to the Internet.
The Web site encounters problems.
There could be a typing error in the address.
Click Start, run and enter in the box:
Automatically detect the setting checked =
Make changes, then click OK, OK to save the settings. Check your settings for how your network adapter gets its IP and DNS settings. On most home systems, these parameters must be defined for the system will get the settings automatically. If you have another system on your network that works, you can compare these settings with the settings of the system which is not a work and make adjustments. Click Start, settings, Control Panel, network connections, and then select your current network connection. On the general tab, click Properties. In the drop down in the Middle, find and highlight the selection of Internet Protocol (TCP/IP) and click Properties.
Use the automatic configuration script = unchecked
Use a proxy server for your LAN = not checked
In the Internet Protocol Properties window, the usual selections are to get the IP and DNS settings automatically. Select the following two options:
Obtain an IP address automatically
Get a DNS server address automatically
The rest of the options on the screen should then be grayed out/not available.
Make changes, then click OK, OK to save the settings.
Restart your computer and test your connection.
Perform scans for malware, and then fix any problems:
Download, install, update and do a full scan with these free malware detection programs: Malwarebytes (MMFA): http://malwarebytes.org/ They can be uninstalled later if you wish.
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/
Also, I typed cmd in the start run box and the command-line entered ipconfig enough and ipconfig/renew. This is also not rectify the situation.
For your assistance, the following is a copy of a part of the file that I thought that may be applicable after that I typed in miscinfo32 in start, run box:
Summary of the system:
Name of the operating system Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
Manufacturer of operating system Microsoft Corporation
System FIELD name
System manufacturer Dell Inc.
Dimension of the model 8400 system
System Type X 86-based PC
Processor x 86 Family 15 Model 4 Stepping 3 GenuineIntel ~ 2992 Mhz
A04 BIOS Version/Date Dell Inc., 10/01/2005
SMBIOS Version 2.3
Windows C:\WINDOWS directory
System directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
The local United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413 - 2111).
CHAMP\steve user name
Eastern Daylight Time zone
Total physical memory 1 024,00 MB
Available physical memory 534,65 MB
Total virtual memory 2.00 GB
Available virtual memory 1.96 GB
Swap file space 2.40 GB
Paging file C:\pagefile.sys
Network card:
Name [00000001] Broadcom NetXtreme 57xx Gigabit Controller
Adapter Type Ethernet 802.3
Product Type Broadcom NetXtreme 57xx Gigabit Controller
Installed Yes
ID of device PNP PCI\VEN_14E4 & DEV_1677 & SUBSYS_01771028 & REV_01\4 & 1D7EFF9E & 0 & 00E0
Last reset 23/03/2011 14:51
Index 1
B57w2k service name
IP 192.168.1.102
IP 255.255.255.0 subnet
Gateway IP 192.168.1.1
Active Yes DHCP
192.168.1.1 DHCP server
DHCP lease expires on 2011-03-24 15:22
DHCP lease obtained 23/03/2011-15:22
MAC address 00:11:11:CB:96:8 D
0xDCFF0000-0xDCFFFFFF memory address
IRQ channel, IRQ 16
Driver c:\windows\system32\drivers\b57xp32.sys (7.73.0.0 built by: WinDDK, 181,75 KB (186 112 bytes), 1980-01-01 01:00)
Name [00000002] RAS Async adapter
Card type not available
Card product Type RAS Async
Installed Yes
PNP ID of device not available
Last reset 23/03/2011 14:51
Index 2
Service name AsyncMac
IP address not available
IP subnet not available
Default IP gateway not available
DHCP active No.
DHCP server not available
DHCP lease expires not available
DHCP lease obtained is not available
MAC address is not available
Name [00000003] Packet Scheduler Miniport
Adapter Type Ethernet 802.3
Product Type Packet Scheduler Miniport
Installed Yes
ROOT\MS_PSCHEDMP\0000 PNP device ID
Last reset 23/03/2011 14:51
Index 3
Name of the service
IP address not available
IP subnet not available
Default IP gateway not available
DHCP active No.
DHCP server not available
DHCP lease expires not available
DHCP lease obtained is not available
MAC address 00:11:11:CB:96:8 D
Driver c:\windows\system32\drivers\psched.sys (5.1.2600.5512 (xpsp.080413 - 0852), 67,50 KB (69 120 bytes), 10/08/2004-07:00)
Name [00000004] Wan WAN (L2TP) Miniport
Card type not available
Product type Wan (L2TP) WAN Miniport
Installed Yes
ROOT\MS_L2TPMINIPORT\0000 PNP device ID
Last reset 23/03/2011 14:51
Index 4
Service name Rasl2tp
IP address not available
IP subnet not available
Default IP gateway not available
DHCP active No.
DHCP server not available
DHCP lease expires not available
DHCP lease obtained is not available
MAC address is not available
Driver c:\windows\system32\drivers\rasl2tp.sys (5.1.2600.5512 (xpsp.080413 - 0852), 50,13 KB (51 328 bytes), 10/08/2004-07:00)
Name [00000005] Wan WAN (PPTP) Miniport
Adapter Type wide area network (WAN)
Product type Miniport Wan WAN (PPTP)
Installed Yes
ROOT\MS_PPTPMINIPORT\0000 PNP device ID
Last reset 23/03/2011 14:51
Index 5
Service name PptpMiniport
IP address not available
IP subnet not available
Default IP gateway not available
DHCP active No.
DHCP server not available
DHCP lease expires not available
DHCP lease obtained is not available
MAC address 50:50:54:50:30:30
Driver c:\windows\system32\drivers\raspptp.sys (5.1.2600.5512 (xpsp.080413 - 0852), 47.25 KB (48 384 bytes), 10/08/2004-07:00)
Name [00000006] WAN (PPPOE) Miniport
Adapter Type wide area network (WAN)
Product type WAN (PPPOE) Miniport
Installed Yes
ROOT\MS_PPPOEMINIPORT\0000 PNP device ID
Last reset 23/03/2011 14:51
Index 6
Service name RasPppoe
IP address not available
IP subnet not available
Default IP gateway not available
DHCP active No.
DHCP server not available
DHCP lease expires not available
DHCP lease obtained is not available
MAC address 33:50:6F:45:30:30
Driver c:\windows\system32\drivers\raspppoe.sys (5.1.2600.5512 (xpsp.080413 - 0852), 40,50 KB (41 472 bytes), 10/08/2004-07:00)
Name [00000007] Direct parallel
Card type not available
Product Type Direct parallel
Installed Yes
ROOT\MS_PTIMINIPORT\0000 PNP device ID
Last reset 23/03/2011 14:51
Index 7
Service name Raspti
IP address not available
IP subnet not available
Default IP gateway not available
DHCP active No.
DHCP server not available
DHCP lease expires not available
DHCP lease obtained is not available
MAC address is not available
Driver c:\windows\system32\drivers\raspti.sys (5.1.2600.0 (xpclient.010817 - 1148), 16,13 KB (16 512 bytes), 10/08/2004-07:00)
Name [00000008] Wan (IP) Miniport
Card type not available
Type of product (IP) WAN Miniport
Installed Yes
ROOT\MS_NDISWANIP\0000 PNP device ID
Last reset 23/03/2011 14:51
8 index
Service name NdisWan
IP address not available
IP subnet not available
Default IP gateway not available
DHCP active No.
DHCP server not available
DHCP lease expires not available
DHCP lease obtained is not available
MAC address is not available
Driver c:\windows\system32\drivers\ndiswan.sys (5.1.2600.5512 (xpsp.080413 - 0852), 89,38 KB (91 520 bytes), 10/08/2004-07:00)
Name [00000009] Packet Scheduler Miniport
Adapter Type Ethernet 802.3
Product Type Packet Scheduler Miniport
Installed Yes
ROOT\MS_PSCHEDMP\0001 PNP device ID
Last reset 23/03/2011 14:51
Index 9
Name of the service
IP address not available
IP subnet not available
Default IP gateway not available
DHCP active No.
DHCP server not available
DHCP lease expires not available
DHCP lease obtained is not available
16:4 MAC address: 20:52:41:53
Driver c:\windows\system32\drivers\psched.sys (5.1.2600.5512 (xpsp.080413 - 0852), 67,50 KB (69 120 bytes), 10/08/2004-07:00)
Network adapter 1394 name [00000010]
Adapter Type Ethernet 802.3
Product Type 1394 network adapter
Installed Yes
V1394\NIC1394\9103858423C01 PNP device ID
Last reset 23/03/2011 14:51
Index 10
Service name NIC1394
IP address not available
IP subnet not available
Default IP gateway not available
Active Yes DHCP
DHCP server not available
DHCP lease expires not available
DHCP lease obtained is not available
MAC address 52:df:35:27:59:E5
Pilot c:\windows\system32\drivers\nic1394.sys (5.1.2600.5512 (xpsp.080413 - 0852), 60,38 KB (61 824 bytes), 10/08/2004-07:00)
Name [00000011] Miniport Wan WAN (ATW)
Adapter Type wide area network (WAN)
Product type Miniport Wan WAN (ATW)
Installed Yes
ROOT\NET\0000 PNP device ID
Last reset 23/03/2011 14:51
11 index
WANATW service name
IP address not available
IP subnet not available
Default IP gateway not available
DHCP active No.
DHCP server not available
DHCP lease expires not available
DHCP lease obtained is not available
00:03: 8A: 00:00:15 of MAC address
Driver c:\windows\system32\drivers\wanatw4.sys (8.3.0.0, 32,80 KB (33 588 bytes), 2005-02-23 22:12)
Name [00000012] Symantec Network Security Miniport
Adapter Type Ethernet 802.3
Type of product Symantec Network Security Miniport
Installed Yes
ROOT\SYMC_SYMIMMP\0000 PNP device ID
Last reset 23/03/2011 14:51
12 index
Service name SymIMMP
IP address not available
IP subnet not available
Default IP gateway not available
DHCP active No.
DHCP server not available
DHCP lease expires not available
DHCP lease obtained is not available
MAC address 00:11:11:CB:96:8 D
Driver c:\windows\system32\drivers\symim.sys (9.2.0.37, 35.55 KB (36 400 bytes), 2009-07-28 23:21)
Name [00000013] Symantec Network Security Miniport
Adapter Type Ethernet 802.3
Type of product Symantec Network Security Miniport
Installed Yes
ROOT\SYMC_SYMIMMP\0001 PNP device ID
Last reset 23/03/2011 14:51
13 index
Service name SymIMMP
IP address not available
IP subnet not available
Default IP gateway not available
DHCP active No.
DHCP server not available
DHCP lease expires not available
DHCP lease obtained is not available
16:4 MAC address: 20:52:41:53
Driver c:\windows\system32\drivers\symim.sys (9.2.0.37, 35.55 KB (36 400 bytes), 2009-07-28 23:21)
Network Protocol:
Name MSAFD Tcpip [TCP/IP]
Service numbers without connection
Guarantees delivery Yes
Yes guarantees sequencing
Maximum address size 16 bytes
Message size maximum 0 bytes
Message Oriented No.
Minimum address size 16 bytes
Pseudo stream oriented No.
Supports broadcasting no.
Supports Connect Data No.
Supports disconnect Data No.
Supports encryption no.
Supports shipped data Yes
Supports graceful closing Yes
Supports guaranteed bandwidth Yes
Supports multicast No.
Name MSAFD Tcpip [UDP/IP]
Connectionless service Yes
Guaranteed delivery no.
Guarantees sequencing No.
Maximum address size 16 bytes
63,93 Message size maximum KB (65 467 bytes)
Message Oriented Yes
Minimum address size 16 bytes
Pseudo stream oriented No.
Media broadcasting Yes
Supports Connect Data No.
Supports disconnect Data No.
Supports encryption no.
Supports data dispatched No.
Supports graceful closing No.
Supports guaranteed bandwidth Yes
Supports multicast Yes
Name RSVP UDP Service provider
Connectionless service Yes
Guaranteed delivery no.
Guarantees sequencing No.
Maximum address size 16 bytes
63,93 Message size maximum KB (65 467 bytes)
Message Oriented Yes
Minimum address size 16 bytes
Pseudo stream oriented No.
Media broadcasting Yes
Supports Connect Data No.
Supports disconnect Data No.
Supports encryption Yes
Supports data dispatched No.
Supports graceful closing No.
Supports guaranteed bandwidth Yes
Supports multicast Yes
Name RSVP TCP Service provider
Service numbers without connection
Guarantees delivery Yes
Yes guarantees sequencing
Maximum address size 16 bytes
Message size maximum 0 bytes
Message Oriented No.
Minimum address size 16 bytes
Pseudo stream oriented No.
Supports broadcasting no.
Supports Connect Data No.
Supports disconnect Data No.
Supports encryption Yes
Supports shipped data Yes
Supports graceful closing Yes
Supports guaranteed bandwidth Yes
Supports multicast No.
MSAFD [\Device\NetBT_Tcpip_{86DE67BB-124C-4039-9E0A-6E34D8ED163A}] SEQPACKET NetBIOS name 3
Service numbers without connection
Guarantees delivery Yes
Yes guarantees sequencing
Maximum address size 20 bytes
Maximum Message size 62.50 KB (64 000 bytes)
Message Oriented Yes
Bytes of address size 20 minimums
Pseudo stream oriented No.
Supports broadcasting no.
Supports Connect Data No.
Supports disconnect Data No.
Supports encryption no.
Supports data dispatched No.
Supports graceful closing No.
Supports guaranteed bandwidth Yes
Supports multicast No.
MSAFD [\Device\NetBT_Tcpip_{86DE67BB-124C-4039-9E0A-6E34D8ED163A}] DATAGRAM 3 NetBIOS name
Connectionless service Yes
Guaranteed delivery no.
Guarantees sequencing No.
Maximum address size 20 bytes
Maximum Message size 62.50 KB (64 000 bytes)
Message Oriented Yes
Bytes of address size 20 minimums
Pseudo stream oriented No.
Media broadcasting Yes
Supports Connect Data No.
Supports disconnect Data No.
Supports encryption no.
Supports data dispatched No.
Supports graceful closing No.
Supports guaranteed bandwidth Yes
Supports multicast No.
MSAFD [\Device\NetBT_Tcpip_{FDBF57E6-2C39-4D5C-90D7-D29559CA61B2}] SEQPACKET NetBIOS name 0
Service numbers without connection
Guarantees delivery Yes
Yes guarantees sequencing
Maximum address size 20 bytes
Maximum Message size 62.50 KB (64 000 bytes)
Message Oriented Yes
Bytes of address size 20 minimums
Pseudo stream oriented No.
Supports broadcasting no.
Supports Connect Data No.
Supports disconnect Data No.
Supports encryption no.
Supports data dispatched No.
Supports graceful closing No.
Supports guaranteed bandwidth Yes
Supports multicast No.
MSAFD [\Device\NetBT_Tcpip_{FDBF57E6-2C39-4D5C-90D7-D29559CA61B2]} 0 DATAGRAM NetBIOS name
Connectionless service Yes
Guaranteed delivery no.
Guarantees sequencing No.
Maximum address size 20 bytes
Maximum Message size 62.50 KB (64 000 bytes)
Message Oriented Yes
Bytes of address size 20 minimums
Pseudo stream oriented No.
Media broadcasting Yes
Supports Connect Data No.
Supports disconnect Data No.
Supports encryption no.
Supports data dispatched No.
Supports graceful closing No.
Supports guaranteed bandwidth Yes
Supports multicast No.
MSAFD [\Device\NetBT_Tcpip_{9E8A814B-6996-4336-9096-A51FC25DDFFD}] SEQPACKET NetBIOS name 1
Service numbers without connection
Guarantees delivery Yes
Yes guarantees sequencing
Maximum address size 20 bytes
Maximum Message size 62.50 KB (64 000 bytes)
Message Oriented Yes
Bytes of address size 20 minimums
Pseudo stream oriented No.
Supports broadcasting no.
Supports Connect Data No.
Supports disconnect Data No.
Supports encryption no.
Supports data dispatched No.
Supports graceful closing No.
Supports guaranteed bandwidth Yes
Supports multicast No.
MSAFD [\Device\NetBT_Tcpip_{9E8A814B-6996-4336-9096-A51FC25DDFFD}] DATAGRAM 1 NetBIOS name
Connectionless service Yes
Guaranteed delivery no.
Guarantees sequencing No.
Maximum address size 20 bytes
Maximum Message size 62.50 KB (64 000 bytes)
Message Oriented Yes
Bytes of address size 20 minimums
Pseudo stream oriented No.
Media broadcasting Yes
Supports Connect Data No.
Supports disconnect Data No.
Supports encryption no.
Supports data dispatched No.
Supports graceful closing No.
Supports guaranteed bandwidth Yes
Supports multicast No.
MSAFD [\Device\NetBT_Tcpip_{39725903-652B-46ED-A34D-F03FCA3F2EA2}] SEQPACKET NetBIOS name 2
Service numbers without connection
Guarantees delivery Yes
Yes guarantees sequencing
Maximum address size 20 bytes
Maximum Message size 62.50 KB (64 000 bytes)
Message Oriented Yes
Bytes of address size 20 minimums
Pseudo stream oriented No.
Supports broadcasting no.
Supports Connect Data No.
Supports disconnect Data No.
Supports encryption no.
Supports data dispatched No.
Supports graceful closing No.
Supports guaranteed bandwidth Yes
Supports multicast No.
MSAFD [\Device\NetBT_Tcpip_{39725903-652B-46ED-A34D-F03FCA3F2EA2]} 2 DATAGRAM NetBIOS name
Connectionless service Yes
Guaranteed delivery no.
Guarantees sequencing No.
Maximum address size 20 bytes
Maximum Message size 62.50 KB (64 000 bytes)
Message Oriented Yes
Bytes of address size 20 minimums
Pseudo stream oriented No.
Media broadcasting Yes
Supports Connect Data No.
Supports disconnect Data No.
Supports encryption no.
Supports data dispatched No.
Supports graceful closing No.
Supports guaranteed bandwidth Yes
Supports multicast No.
MSAFD [\Device\NetBT_Tcpip_{4CF6D63E-0CE2-43D2-A604-E0B5AE500F96}] SEQPACKET NetBIOS name 4
Service numbers without connection
Guarantees delivery Yes
Yes guarantees sequencing
Maximum address size 20 bytes
Maximum Message size 62.50 KB (64 000 bytes)
Message Oriented Yes
Bytes of address size 20 minimums
Pseudo stream oriented No.
Supports broadcasting no.
Supports Connect Data No.
Supports disconnect Data No.
Supports encryption no.
Supports data dispatched No.
Supports graceful closing No.
Supports guaranteed bandwidth Yes
Supports multicast No.
MSAFD [\Device\NetBT_Tcpip_{4CF6D63E-0CE2-43D2-A604-E0B5AE500F96}] DATAGRAM 4 NetBIOS name
Connectionless service Yes
Guaranteed delivery no.
Guarantees sequencing No.
Maximum address size 20 bytes
Maximum Message size 62.50 KB (64 000 bytes)
Message Oriented Yes
Bytes of address size 20 minimums
Pseudo stream oriented No.
Media broadcasting Yes
Supports Connect Data No.
Supports disconnect Data No.
Supports encryption no.
Supports data dispatched No.
Supports graceful closing No.
Supports guaranteed bandwidth Yes
Supports multicast No.
MSAFD [\Device\NetBT_Tcpip_{037081C0-F24A-4CCD-AF1B-D5A478C0A28F}] SEQPACKET NetBIOS name 5
Service numbers without connection
Guarantees delivery Yes
Yes guarantees sequencing
Maximum address size 20 bytes
Maximum Message size 62.50 KB (64 000 bytes)
Message Oriented Yes
Bytes of address size 20 minimums
Pseudo stream oriented No.
Supports broadcasting no.
Supports Connect Data No.
Supports disconnect Data No.
Supports encryption no.
Supports data dispatched No.
Supports graceful closing No.
Supports guaranteed bandwidth Yes
Supports multicast No.
MSAFD [\Device\NetBT_Tcpip_{037081C0-F24A-4CCD-AF1B-D5A478C0A28F}] DATAGRAM 5 NetBIOS name
Connectionless service Yes
Guaranteed delivery no.
Guarantees sequencing No.
Maximum address size 20 bytes
Maximum Message size 62.50 KB (64 000 bytes)
Message Oriented Yes
Bytes of address size 20 minimums
Pseudo stream oriented No.
Media broadcasting Yes
Supports Connect Data No.
Supports disconnect Data No.
Supports encryption no.
Supports data dispatched No.
Supports graceful closing No.
Supports guaranteed bandwidth Yes
Supports multicast No.
WinSock network:
File c:\windows\system32\winsock.dll
Size of 2.80 KB (2 864 bytes)
Version 3.10
File c:\windows\system32\wsock32.dll
Size 22,00 KB (22 528 bytes)
Version 5.1.2600.5512 (xpsp.080413 - 0852)
Summary of Internet Explorer:
Version 8.0.6001.18702
Build 86001
Ask the path C:\Program may Explorer
English (United States)
Active printer Dell AIO Printer A920, winspool, Ne04:
Level of 128-bit encryption
Disabled Access Manager
IEAK install not
Internet Explorer Versions of files:
Actxprxy.dll 6.0.2900.5512 96 KB 2008-04-13 20:11:48 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Advpack.dll 8.0.6001.18702 126KO 08/03/2009 04:32:48 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Asctrls.ocx 6.0.2900.5512 112KO 2008-04-13 20:08:58 C:\WINDOWS\SYSTEM32 Microsoft Corporation
browselc.dll 6.0.2900.5512 62KO 2008-04-13 13:03:24 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Browseui.dll 6.0.2900.5512 KB 1 001 2008-04-13 20:11:50 C:\WINDOWS\SYSTEM32 Microsoft Corporation
cdfview.dll 6.0.2900.5512 148 KB 2008-04-13 20:11:50 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Comctl32.dll 5.82.2900.6028 603 KB 2010-08-23 12:12:04 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Dxtrans.dll 8.0.6001.18702 211KO 08/03/2009 04:31:38 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Dxtmsft.dll 8.0.6001.18702 340KO 08/03/2009 04:31:44 C:\WINDOWS\SYSTEM32 Microsoft Corporation
iecont.dll
iecontlc.dll
Iedkcs32.dll 18.0.6001.18968 379 KB 10/09/2010 01:58:03 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Iepeers.dll 8.0.6001.18968 180KO 09-10-2010 01:58:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Iesetup.dll 8.0.6001.18702 70 KB 08/03/2009 04:32:50 C:\WINDOWS\SYSTEM32 Microsoft Corporation
ieuinit.inf not available 56 KB 2009-06-29 04:40:16 unavailable C:\WINDOWS\SYSTEM32
Iexplore.exe 8.0.6001.18702 624KO 08/03/2009 14:09:26 C:\Program may Explorer Microsoft Corporation
imgutil.dll 8.0.6001.18702 34KO 08/03/2009 04:31:38 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Inetcpl.cpl 8.0.6001.18968 1 435 KB 10/09/2010 01:58:06 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Inetcplc.dll 6.0.2600.0 108KO 10/08/2004 07:00 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Inseng.dll 8.0.6001.18702 93KO 08/03/2009 04:32:46 C:\WINDOWS\SYSTEM32 Microsoft Corporation
MLang.dll 6.0.2900.5512 573 KB 2008-04-13 20:11:57 C:\WINDOWS\SYSTEM32 Microsoft Corporation
MSENCODE.dll 2000.7.25.0 KB 92 10/08/2004 07:00 not available C:\WINDOWS\SYSTEM32
Mshta.exe 8.0.6001.18702 45KO 08/03/2009 04:31:02 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Mshtml.dll 8.0.6001.18975 5 818 KB 10/09/2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Mshtml.tlb 8.0.6001.18702 1 601 KB 08/03/2009 04:31:02 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Mshtmled.dll 8.0.6001.18972 65KO 09-10-2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
mshtmler.dll 8.0.6001.18702 47KO 08/03/2009 04:31:18 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Msident.dll 6.0.2900.5512 51KO 2008-04-13 20:11:59 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Msidntld.dll 6.0.2600.0 15 KB 10/08/2004 07:00 C:\WINDOWS\SYSTEM32 Microsoft Corporation
msieftp.dll 6.0.2900.5512 243 KB 2008-04-13 20:11:59 C:\WINDOWS\SYSTEM32 Microsoft Corporation
msrating.dll 8.0.6001.18702 189KO 08/03/2009 04:34:18 C:\WINDOWS\SYSTEM32 Microsoft Corporation
mstime.dll 8.0.6001.18968 598KO 09-10-2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Occache.dll 8.0.6001.18968 202KO 09-10-2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
proctexe.ocx 6.3.2900.5512 80 KB 2008-04-13 20:10:35 C:\WINDOWS\SYSTEM32 Intel Corporation
sendmail.dll 6.0.2900.5512 54 KB 2008-04-13 20:12:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Shdoclc.dll 6.0.2900.5512 537KO 2008-04-13 13:03:19 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Shdocvw.dll 6.0.2900.5512 1 464 KB 2008-04-13 20:12:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Shfolder.dll 6.0.2900.5512 25KO 2008-04-13 20:12:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Shlwapi.dll 6.0.2900.5912 463ko 08/12/2009 05:23:28 C:\WINDOWS\SYSTEM32 Microsoft Corporation
TDC.ocx 8.0.6001.18702 65KO 08/03/2009 04:30:56 C:\WINDOWS\SYSTEM32 Microsoft Corporation
URL.dll 8.0.6001.18702 104KO 08/03/2009 04:34:28 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Urlmon.dll 8.0.6001.18968 1 183 KB 10/09/2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Webcheck.dll 8.0.6001.18702 231KO 08/03/2009 04:34:48 C:\WINDOWS\SYSTEM32 Microsoft Corporation
WinInet.dll 8.0.6001.18968 895 KB 10/09/2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
Internet Explorer connectivity:
Dial connection preference never
LAN settings
AutoConfigProxy wininet.dll
AutoProxyDetectMode disabled
AutoConfigURL
Proxy disabled
ProxyServer
ProxyOverride
America Online
AutoProxyDetectMode disabled
AutoConfigURL
Proxy disabled
ProxyServer
ProxyOverride
Internet programs to use connection not available
Maximum attempts 10
Waiting between retries 5 sec
Disconnect idle 20 min time
Autodisconnect disabled
Modem Intel(r) 537EP V9x DF PCI Modem
Remote access PPP server
Connect to the network
Enable Software Compression Yes
Would require no encrypted password
Require no data encryption
TCP/IP network protocols
Use server assigned IP address Yes
The 0.0.0.0 IP address
Use server assigned NameServer Yes
Primary addresses DNS name server: 0.0.0.0
Secondary DNS: 0.0.0.0
Primary WINS: 0.0.0.0
Secondary WINS: 0.0.0.0
Use the Compression header IP Yes
Use the default gateway Yes
Name of the script file
You have any ideas that could help me find an internet connection? Thanks for any help.
The removal of the virus seems to have taken some required system files. See if the System File Checker helps. Click Start > run and enter in the field open.
sfc/scannow
Press ENTER. The System File Checker must detect the missing necessary files and put back them. If this does not work, use a system restore point from before you were infected. If this does not work, get out of your XP installation diskettes.
Tags: Windows
Similar Questions
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Original title: unable to connect to a service of windowns
I had this problem! "Unable to connect to the Service of system event Notification service. This problem prevents standard users to log on to the system. As long as administrator, you can go through the system event log to see why the service did not respond"how to solve?
Hello
Thanks for posting this question in the Microsoft Community.
From your post, it seems that you can not connect to a windows service.
When you receive this error?
Check if the Service Notification of system events is running or not. To check the services
a. click on start.
b. in the start search box, type "Services".
c. click right on - RUN AS ADMIN
Check if the below mentioned, service was mentioned State and type start.
System Event Notification Service started automatically
Go back with the details so that we can help you better.
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Hi all
I have Windows 7 Professional 64-bit. Today, at the start, I had a very long message error stating "Unable to connect to the Notifcation event system" and advising me to check the logs. Aero is also suspended - so I have a pc that looks like it's running XP. Hmmm.
By checking the newspapers he no mention of system event Notifcation service fails, or indeed any of its services of dependant (System Comp + events, RPC, DCOM or RPC Endpointmapper server process launcher) and when I check the services I see that all these include the Notifcation Service to event system are running!
The only error I have concerns the Management Service report as below.
Log name: System
Source: Service Control Manager
Date: 29/06/2012 11:57:52
Event ID: 7022
Task category: no
Level: error
Keywords: Classic
User: n/a
Computer: John-Ultra-PC
Description:
Service management report suspended starting Service.
The event XML:
http://schemas.Microsoft.com/win/2004/08/events/event">
7022
0
2
0
0
0 x 8080000000000000
219910
System
John-Ultra-PC
Report management service
On the papers of yesterday, I have a couple of what follows, no idea if they are relevant.
Log name: System
Source: Schannel
Date: 28/06/2012-16:42:56
Event ID: 36888
Task category: no
Level: error
Keywords:
User: SYSTEM
Computer: John-Ultra-PC
Description:
The next fatal alert: 40. The internal error state is 107.
The event XML:
http://schemas.Microsoft.com/win/2004/08/events/event">
36888
0
2
0
0
0 x 8000000000000000
219782
System
John-Ultra-PC
40
107
I don't have a slow connection, the desktop (even without aero) pretty quickly, even if windows is stolen hard drive. I checked for frgmintation and its less than 1%
Ideas please.
Try this:
-
can you please help
can you please help
No connected system event Notification service
See if this will help you to start the recent Notification System...
Start button > in the search box, type services > press the Enter key > uac prompt > scroll down to find the event notification system... > until it clicks >
topic status, it should be... Has begun
under Startup Type, it should be... Automatic
If it is not defined, right-click the event notification system > properties >
in the start of type position, click on the pointer, and then select Auto
as a Service status, click Start
Click OK when finishedMake the same adjustment of...
Remote procedure... that represents the remote procedure call (RPC)
DCOM Server Pro... which represents a DCOM Server process Launcher -
Unable to connect to wireless internet after Windows Vista update on 16/09/10
Since I've updated windows I cannot access my wireless internet connection, however, I am still able to connect via the LAN port.
If I check my ipconfig it says under the "media disconnected" wireless network connection I tried to get my IP address into my settings because they seem to have disappeared, but I can't always wireless. I ran all Windows diagnostic tools, but all say that the internet connection is fine (due to it being connected by the LAN port).
I also tried to fix it by other solutions on this forum, that is
- Open Set Up a Wireless Router or Access Point by clicking theStart button, clickingControl Panel, clicking network and Internet, and then clicknetwork and sharing Center. In the left pane, clickset up a connection or network, and thenset up an access point or wireless router.
The result of the message is ' Windows has detected network hardware, but it cannot automatically configure "and when I try to manually configure the server requires a user name and password which I don't have.
Please could shed you some light on this case for me?
Thank you very much
Hello
I tried everything above without result. However, I managed to reinstall my wireless router software after having repaired my DVD driver software. I restarted my computer and Wireless does not work. Reinstalled the software new and restarted the computer, and then after a short period of time the computer connected to wireless internet! Not know not why the remedy has been delayed or why it did not work after the first attempt, but it connects wireless now - what I know is that this problem occurred after an update of Windows, it's a shame that Microsoft failed to address this problem as it was their update it as many other people have also claimed.
A big thank you to everyone who offered advice.
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Unable to connect to wireless internet after formatting the system.
Original title: Mr
Hi, please my dell Inspiron gives me a serious problem to connect to any wireless router, I can only use moderm to brose, I can't connect to any wireless network, this happened to me after that I have format the system but all other things work.
Hello
Thanks for posting your query on Microsoft Community forum.
As you mentioned after formatting the system, you cannot connect to a wireless router, I recommend updating the firmware on your router and updates your wireless network adapter drivers, as there might be a chance that the wireless drivers are deleted.
The majority of connection inside Windows 7 problems have been resolved by installing the latest driver for the wireless card with obtained from the manufacturer. Download and install the Windows 7 compatible drivers and check whether the problem is resolved.
You can refer to the link provided below to update the drivers from the manufacturer's website.
If the problem persists, I suggest you try the below mentioned methods and see if it helps you to solve the problem.
Method 1:
First of all, I suggest you run Windows built-in network troubleshooting to get the problem automatically detected and corrected.
See the article below to run the network troubleshooter utility.
Using the troubleshooter from network in Windows 7.
http://Windows.Microsoft.com/en-us/Windows7/using-the-network-troubleshooter-in-Windows-7#section_2
Method 2:
This problem can also be bound to the adapter, reset, update driver, disabling, re-activating, uninstall and reinstall network adapter can help.
Follow the steps in the following article to troubleshoot network adapter.
How can I troubleshoot network adapter?
http://Windows.Microsoft.com/en-us/Windows/fix-network-adapter-problems#1TC=Windows-7
See also: Wired and wireless network problems.
Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.
Kind regards
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Administrator password has changed, unable to connect to the Windows XP system
Original title: my administrator password has been changed by my ex-girlfriend and now I can't do anything on my laptop CAREB running windows xp, how can I fix
I do not have the administrator password broke up with my girlfriend she has changed everything on my netbook CAREB its running windows xp how
Hello
Microsoft technical support engineers cannot help you recover the passwords of the files and Microsoft who are lost or forgotten product features.
Reference:
Microsoft's strategy concerning lost or forgotten passwords
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Blue screen of death after the windows startup screen. Blue screen flashes briefly after the 1st installment on the windows start bar, then restarts. won't start without failure or last configuration mode. the recorded video and reading frame for the stop code:
0x0000007E (0X805C370C, 0XBACCB2B4, 0 X 80000003, 0XBACCAFB0)
Help, please! I have an IMPORTANT presentation to give to the customer as well as important historical customer files.
reiffsm,
Here are a few things to try everything first.1 disconnect all external devices (printers, USB hubs, USB keys, etc.) and then start.
If this solves the problem, then add back devices at a time until you discover the piece of hardware causing the issue. Then get any drivers\software update for the device.
Demarrer start in SafeMode with command prompt, and then run the following commands.
Chkdsk /r
http://support.Microsoft.com/kb/315265
sfc/scannow
http://support.Microsoft.com/kb/310747
Also this article can help.
http://support.Microsoft.com/kb/330182Mike - Engineer Support Microsoft Answers
Visit our Microsoft answers feedback Forum and let us know what you think. -
original title: NETBios TCPIP of missing in Device Manager
I recently had to run two antivirus programs on an infected computer and am now unable to connect to the internet. When I went to the event viewer, I noticed the following error messages:
Event type: error
Event source: Service Control Manager
Event category: no
Event ID: 7000
Date: 16/01/2012
Time: 12:31:17
User: N/A
Computer: JARRIOUSSTUDIO
Description:
The NetBios over TCP/IP service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices is associated to him.
Event type: error
Event source: Service Control Manager
Event category: no
Event ID: 7001
Date: 16/01/2012
Time: 12:31:17
User: N/A
Computer: JARRIOUSSTUDIO
Description:
The DHCP Client service depends on the NetBios over TCP/IP service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices is associated to him.
Event type: error
Event source: Service Control Manager
Event category: no
Event ID: 7001
Date: 16/01/2012
Time: 13:32:01
User: N/A
Computer: JARRIOUSSTUDIO
Description:
The DHCP Client service depends on the NetBios over TCP/IP service which failed to start because of the following error:
A device attached to the system does not work.
Event type: error
Event source: Service Control Manager
Event category: no
Event ID: 7001
Date: 16/01/2012
Time: 13:32:01
User: N/A
Computer: JARRIOUSSTUDIO
Description:
The helpdesk TCP/IP NetBIOS depends on the NetBios over TCP/IP service which failed to start because of the following error:
A device attached to the system does not work.
When I look in the Drivers folder, I see netbt, but devices & Non Plug and Play Devices, of TCPIP NETBios is not listed in Manager.
Hi Diddy Dell,
Follow these methods.
Method 1: Performs a search using the Microsoft safety scanner.
http://www.Microsoft.com/security/scanner/en-us/default.aspx
Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.
Method 2: Follow these steps:
Step 1: Start the computer in safe mode with network and check if the problem persists.
A description of the options to start in Windows XP Mode
http://support.Microsoft.com/kb/315222
Step 2: If the problem does not persist in SafeMode with network, perform a clean boot to see if there is a software conflict as the clean boot helps eliminate software conflicts.
How to configure Windows XP to start in a "clean boot" State
http://support.Microsoft.com/kb/310353
Note: After completing the steps in the clean boot troubleshooting, follow the section How to configure Windows to use a Normal startup state of the link to return the computer to a Normal startupmode.
After the clean boot used to resolve the problem, you can follow these steps to configure Windows XP to start normally.
(a) click Start, run.
(b) type msconfigand click OK.
(c) the System Configuration Utility dialog box appears.
(d) click the general tab, click Normal startup - load all services and device drivers and then click OK.
(e) when you are prompted, click on restart to restart the computer.
Method 3: Follow the steps in the article.
How to reset the Protocol Internet (TCP/IP)
http://support.Microsoft.com/kb/299357
Windows wireless and wired network connection problems
-
Unable to connect to the internet after the removal of important processes in the task bar
I am not very tech-savvy then let me explain.
I have a laptop Lenovo I recently bought in August 2014. A friend suggested that I have download the free application "Open Office" in line, so I could open a school power point. Open Office gave me a handful of viruses, which I managed to delete, then having served the system well, panic I accidentally opened the Task Manager and deleted a bunch of processes that are running.
Now, I find that, although I am connected to WiFi, I can't open Internet. I click on Firefox, but it shows that I am unable to connect to the Internet.
I have Windows 8; an easy way I can solve this problem?
Thank you.
Original title: I accidentally turned off the program that allows my computer to connect to the Internet
Hi Tunasushiroll,
Thanks for posting your query in Microsoft Community.
I imagine the inconvenience that you are experiencing and will certainly help you in the right direction to solve the problem.
The problem can occur for various reasons, including incorrect TCP/IP settings configured, firewalls third of anti-virus programs blocking the connection, or due to bad the advanced sharing settings. So, I would suggest trying the following methods and check if you system is able to detect the wireless network.
Method 1:
Run the troubleshooter network first, and then test your Internet connection.
Open the Network Troubleshooter by hitting on any fly in the Dashboard screen, quilting Search(or if you use a mouse, pointing to the top right of the screen, move the mouse down and then clicking search), entering the network troubleshooterin the search box, type, or by clicking settingsand then by typing or clicking on identify and fix network problems.
If the problem persists, try the following method.
Method 2:
Second of all, please check if the WLAN service is started and set to automatic. If it is stopped, then I suggest you to start the service and set it to automatic.
- Press the Windows key + R, type services.msc in the Run dialog box and press ENTER.
- Select the Autoconfiguration WLAN service in the list and double-click it.
- Change the startup to Automatic type, then click Start to start the service.
- Click apply and then click OK.
- Restart the computer and verify if the network is detected. If this is not the case, go to method 3.
Method 3:
Reset the DNS and TCP/IP settings.
- Press the Windows key + X, click prompt (Admin).
- Please enter the following commands and press ENTER after each one.
netsh int ip reset resetlog.txt
netsh winsock reset
ipconfig/registerdns
ipconfig/flushdns
ipconfig/release - Restart the computer to check the issue.
Check if the system is able to detect the network. If this is not the case, go to method 4.
Method 4:
Temporarily disable the security software (if any), and check if it helps.Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.
Additional information:
Windows wireless and wired network connection problems
Hope this information is useful. Let us know if you need more help, we will be happy to help you.
-
Original title: unable to connect to the internet
Whenever I connect to my computer and get it on my desk, it goes on to say that Cisco AnyConnect VPN Service not available. How can I fix? I am not connected to the internet and I can't connect to the internet as well. He said also Cisco AnyConnect VPN service agent is not an answer. Please restart this application after a minute. Also, I can't use my firewall for some reason, if I try to allow its loading and the greenbar's going that far - then stops and says that there is an error. I forgot where I tried to activate.
Oh thanks for the help but I fix it myself. I just did a system restore to a month before
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After xi acrobat update, asking to validate new product, says unable to connect to the internet, but clearly connected as I write this post.
Seems to be counterfeit software. Checked the site and has the wrong serial number. Looking to show several spelling mistakes in the 'fine print' on the box.
-
Unable to connect to the internet update version
I've updated to the latest version 35, but since then, the browser seems unable to connect to the internet. I thought it was my firewall that was blocking the program. I did what was suggested to work around this problem, that is, to remove my firewall and then add it again. But it does not solve the problem. There is nothing wrong with my internet, how am I be able to connect to internet by using IE or Chrome. And I was able to connect to the internet in the previous version of Firefox. Unfortunately, the new updated version is not allow me to. Have no solution?
It is possible that your security (firewall, antivirus) software blocks or limit Firefox or the process of plugin-container without you inform, possibly after the detection of changes (update) for the Firefox program.
Delete all rules for Firefox and the plugin-container in the permissions list in the firewall and leave your firewall again ask permission to get full unlimited access to the internet for Firefox and the plugin-container and the update process.
See:
-
Unable to connect to the internet ERROR 678
original title: Please help me because I get ERROR 678 frequently
I use a broadband connection on my desktop pc with windows XP SP3, as I tried to connect through windows running phone 7 ultimate, but I was unable to connect to the internet, now even once, I plugged the cable broadband for desktop pc and now I get ERROR 678 , after several attempts to recall that I am able to connect through desktop pc. I have met it 2nd time to do the same procedure for the first time he resolved automatically, but now there's a problem. also contacted the service provider as their laptop to connect to internet with my account but I can't my pc... HELP ME PLEASE...
Hi Aniketpawar,
· What security software is installed on your computer?
I suggest you to follow the steps in the Microsoft Knowledge Base article and check.
You may receive error 678 or error 769 when you try to connect to the Internet or when you try to browse the Internet after you install Windows XP Service Pack 2
http://support.Microsoft.com/kb/892889
Let us know if that helps.
-
After installing an update on Friday morning, I am unable to connect to the HTTP site
I ran an update Thursday night and Friday morning that I was unable to connect to the internet. After a repair, it seems that I can connect to https and ftp sites, but I can't connect to non-secure http sites. I don't know if a setting has been changed or if there is another question. Thanks in advance for any help.
original title: unable to connect to http sitesI finished to restore on the eve of the update and everything works. I did it after trying the method 1 & 2 above. WinHTTP was not anywhere on the list of services and connections have been implemented according to the instructions. I hesitate to run updates until I know what caused the problem.
The browser is IE.
Here's the ID numbers updates which took place:
KB2618451, KB2618444, KB2544893, KB2564958, KB2592799, KB2619339, KB2620712, KB2624667, KB2633171, KB2639417, KB2633952, KB2641690 AND KB890830.
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