Unable to connect to the application Adobe Pro even when DC online and connected account Adobe. Why?
I recently bought Adobe Pro DC subscription and downloaded the desktop application. When I open the application on the desktop while I'm online, then click 'Sign in' at the top right, nothing happens. Even when I connect to my account on Adobe.com via web browser, the application still says 'connect' but doesn't respond when I click on this. Is there a bug in the software that I downloaded? Is there a simple solution?
Hi dbulsara,
Please uninstall the current installation of Acrobat DC program using this tool cleaner Download Adobe Reader and Acrobat cleaning - Adobe Labs tool (if you're on Windows OS) like her for the desktop version & reinstall Acrobat Pro DC following the steps in this KB Acrobat DC subscription document. Download and install.
Let me know how it goes.
Kind regards
Nicos
Tags: Acrobat
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