Unable to connect to the Internet after you install the update

My computer crashed this afternoon. I restored it since restoration, but Firefox lost disk and my Trend Micro antuvirus.  I downloaded the two products, but when I try to install them, they are trying to reconnect to the internet to complete the download.  Or the program is able to do.  I can log on the Internet and to allow them there have turned off the Windows Firewall and Windows Defender, suspecting one of them was blocking the remote connection.  I am running Windows Vista and IE8.  When I Windows Update, I lose all internet connections and have to use system restore to go back before the updates.

Original title: remote connections

Hi Cauvagee,

·        You are able to access remote desktop connection now after you disable the firewall and Windows Defender?

It seems that one of the update is at the origin of the problem of Internet connectivity. You can follow the steps below and check it it helps you solve the problem.

Step 1

You can access to view the history of update on your computer and the Coachman, who was the last update that was installed when this problem occurred and post back the details of the update.

To view the update history, follow the steps below:

a. open the control panel (all items view), and click the Windows Update icon.

b. click on the link to view update history.

Step 2

Check out who are the updates which has been installed on the computer before that the problem began, later, uninstall it and check if that helps.

  1. Open installed updates by clicking on theStart button, clickingControl Panel, clickingPrograms and then underPrograms and features, clickingView updates installed. Note the number KB for the updates have been installed before this problem started.
  2. Select the update that has been installed and uninstall the updates one by one and check the update which is at the origin of the problem.

Step 3

Once you take note of the update that causes this problem, you can download the stand-alone version of the update on your desktop and try to install it manually and check to see if it helps you to solve the problem of internet access. To download the standalone version of windows updates follow the steps below:

a. take note of the update with the Ko only when your computer tries to update and install it.

b. visit the following Microsoft Web site:http://www.microsoft.com/downloads/Search.aspx

c. search by downloading the update.

d. save it on the desktop.

e. try to install it manually.

If the problem persists after you have installed the stand-alone version of update, you can try to start the computer in safe mode with network and check if you can connect to the internet and post back the result. To boot to the desktop in safe mode keep tapping key F8 during restart. Once you see the option to start it in safe mode with select network and press ENTER.

Access the link to learn more about how to start the computer in safe mode:http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

I hope this helps. Let us know the result.

Thank you and best regards,

Srinivas R

Microsoft technical support.

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Tags: Windows

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