Word stop working after you install Microsoft updates

I use MS Office Professional 2007 and Windows Vista.  Some updates have been pushed to my PC yesterday morning and restarted my computer.  Since then, Word has stop working.  I have not seen any problem with Excel or Access, the right word.

SYMPTOM: I opened an existing Word document, and the lower part shows the number of words = 0, and my document does not in fact. When I close Word, I get a message saying that Word has stopped working.  Details of the accident are the following:
Signature of the problem:
Problem event name: APPCRASH
Application name: WINWORD. EXE
Application version: 12.0.4518.1014
Application timestamp: 45428028
Default name of the Module: mso.dll
Fault Module Version: 12.0.6425.1000
Fault Module Timestamp: 49 65443
Exception code: c0000005
Exception offset: 0003bf32
The system version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

More information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

WHAT I TRIED:
1. I tried to launch the MS Office diagnostics, but the problem remains.
2. I supported at each update from Microsoft that was pushed to my machine from 13/08/2009.  Still no luck.  Some updates I couldn't get out (received a message that the source was not reliable, even if it says Microsoft Corporation).  All of these updates 'not reliable' were related to one of the Office products, not Windows Vista operating system.
3. uninstalled & reinstalled MS Office Professional 2007

Hello

Here's what can get out you of this problem.

Try to run the word in Safe Mode & see if this is useful:

Start--> Run--> winword/s

Check, if still the Word crashes. Try to repair Office 2007:

How to repair problems in the installed 2007 Office programs and features

You can use one of the following methods to detect and repair problems that are associated with installed Microsoft Office programs and features, such as the registry settings and the installation files missing. You cannot use these methods to repair personal files, such as worksheets or of models.

Method 1: Run Office Diagnostics from a 2007 Office program

  1. Start the Office Diagnostics tool. To do this, use one of the following methods:

·         For Office 2007 with a program menu, click Office Diagnostics in the menu help.

·         For Office 2007 with a Ribbon of program, follow these steps:

1. click the Microsoft Office button, and then click Program Options.

Note In this option, the program represents the name of the program.

2. in the Navigation pane, click resources.

3. click on diagnose.

  1. Click continue.
  2. Click Start the Diagnostics.

    If the Office Diagnostics tool identifies a problem, it tries to solve the problem.

  3. Once the tool Office Diagnostics complete, click close.

Method 2: Run the tool detect and repair from Add / Remove programs

  1. Click Startand then click Control Panel.
  2. Double-click Add or remove programs.
  3. Click Microsoft Office 2007 Edition, and then click Edit.

    Note In this option, edition represents the edition of Microsoft Office is installed on the computer.

  4. Click repair, and then click continue.

Hope this information is useful.

Kind regards

Savan - Microsoft technical support.

Tags: Windows

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