Unable to connect to the Internet on Windows 8

Original title: Windows 8

I receive the message that Microsoft cannot connect to the internet and that I should check my connection, DO NOT CALCULATE!

Hi Kenneth,

Thanks for posting your question in the Microsoft Community forums.

I'm sorry to know that you are unable to connect to the Internet. Let me try and help you with the issue that you are facing.

1. What is the brand and model of the PC?

2. do you let us know the exact error message that you receive? This is important in order to solve the issue accordingly.

3. are you connected wired or wireless network?

Internet connection issues are more often caused by cables disconnected or routers and modems that do not work correctly.

Follow the steps in troubleshooting this article and check if this helps solve the problem.

Why can't I connect to the Internet?

http://Windows.Microsoft.com/en-us/Windows-8/cant-connect-to-Internet

 

I hope this helps. If you need help with Windows, let us know and will be happy to help you.

Tags: Windows

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