Unable to connect to Windows Update

My desktop shows bar there are updates that must be installed, but I can't click the updates icon to start and it will not refresh automatically.

I tried to go to the Windows Update Web site, but the website gets an error that IE cannot connect on the site (all other sites work fine).

I'm on Windows XP SP3

Thank you.

0x80072efd ERROR_INTERNET_CANNOT_CONNECT connection to the server has failed.

The most likely cause of the failure of the connection is also a resident malware, specifically, a horse of Trojan Agent2.BMYL. Apparently, AVG was not adequately protecting the system.
You are using Internet Explorer, to see if the system can be analyzed here - Scanner of Protection Windows OneCare
You can see that the malware also prevents OneCare Protection scan.

If that's the case then you can try download, installation, update and scan withMalwarebytes Anti-malware (MBAM).
Click on the button download the free version and Save MBAM.
Suggest you start the system using the safe mode with networking, and then install and update MBAM -a description of the options course in Windows XP Startup Mode
If it will not initially install, rename MBAM anything you care to and see if doing malware.

If MBAM installs and updates, suggest you first do a quick scan of the system. When the scan is complete, you will be presented with a list of detected objects.
If make sure that all the boxes are checked, and then click the Remove selected button. Restart the system if MBAM informs you that some objects may not be removed until the system has been restarted.

Reboot the system to normal Windows mode and see if it can be updated now.
IF it still can not, restart in SafeMode once more and do a full system analysis with MBAM.

MowGreen Services update - consumer safety

Tags: Windows

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