Unable to download movies

I bought some Xbox video movies, downloaded on my Surface then they will move on my micro sd card. Since then, I had to do a full restart of the Surface, but it does not recognize the films on my micro sd card after that, so I removed them from mysd card... now I'm unable to re - download movies, as the article says is absent and will not let me listen either... any ideas?

OT: redownload movies

Hi Brikthe,

1. What is the format of the movie you want to download?
2. What is the accurate and complete error message you get?

This problem may occur if the current video driver can not fully support Windows 8 or Windows RT, or playback of DRM protected content.

I suggest you try the steps from the following link:

I get errors when you try to play content protected in Windows Store apps videos

http://support.Microsoft.com/kb/2777760

Note: this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs.

Get back to us and let us know the State of the question, I'll be happy to help you. We, at tender Microsoft to excellence.

Tags: Windows

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