Unable to download apps

Support team good day

Help, please

Again, I am unable to download any app on my iPhone this time 6. This has happened before on my ipad and I had to wipe my ipad and reload all to solve the problem. I was able to download apps without any problem until May 27 - no changes to my device. I tried to download an application on Monday, June 6, that was when I identified the problem again. At this point my ipad still works but my iphone no longer works when you try the app store downloads. No errors occur, remains purely as the download button or wobbles in return. The real decrease of load or update of the application does not place. I can download music, access safari etc has simply not download or update applications. I see that common denominator of the problem which can be experienced and common complaint triggered during the search of the forum and on google!

I tried a softboot, signature of my account, change the date on my phone (delete automatically update date) etc etc nothing works. It's extremely frustrating.

When this happened on my ipad earlier this year that the apple store was advised that this is due to a bug on the version of the software and the only way to solve the problem is to do a complete cleaning on the device, and then restart the installation. It's a huge impact, because I have to constantly save data lost, but all downloaded content and then pay to download content and pay data charges to download content that is extremely expensive. It is simply not acceptable. Software version 9.2

Please help and assist

Thank you

Anne

Hello Annech01,

I know how it is important to install apps on the iPhone as well. I suggest you start by updating your iPhone to run the latest version of the operating system. It is best done by following these steps: update the iOS on iPhone, iPad, or iPod touch software

I'd do the update via iTunes so that you get a new version of the operating system. Just be sure your iTunes is up to date with this article: get the latest version of iTunes and see if that allows you to install applications once it's done.

See you soon!

Tags: iTunes

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