Unable to format DVD R/W

Model HPPav 500-210qe

Windows OS 8.1

Intel I5 processor

SuperMulti DVDWR

Everything works fine except formatting DVD W/R. When you try to format a DVD R/W, the band of 'My PC', in the upper part of the screen slowly scrolled from right to left, parks in the "X" at the right end. The Panel to "Format" never shows any progress and the format never ends.

If I interrupt the format, 'Cancel', a daughter window tells me that format can not be interrupted. Windows Explorer reports that it is inadmissible. If I agree to cancel Windows Explorer, I can eject the DVD, but it can not be opened, read or formatted.

If I move the DVD to a Windows 7 PC, it cannot be opened, read or formatted. Return the DVD to Win 8.1 system and tempting to opening any function result in a blue screen. The recovery occurs in 2 or 3 minutes.

I use DVD R/W for backup, but since purchasing this PC I couldn't reuse of my backup DVD.

Any help would be appreciated.

Problem solved... It turns out that the DVD R/W cannot be re-written n times. The recordable layer is burned whenever the DVD is formatted. If I had thought about it I would have made "Burning" means exactly that; the data are burnt in the recordable media. It took a technician HP in Nova Scotia to point out what should be obvious.

Again, I appreciate your efforts to help him.

Tags: HP Desktops

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